Twice puzzles that I paid for with points have disappeared along with over 100,000 points.

Discus and support Twice puzzles that I paid for with points have disappeared along with over 100,000 points. in XBoX Games and Apps to solve the problem; This time it took a long time to load and said pick another puzzle because it was apparently looking for an unfinished puzzle that had disappeared.... Discussion in 'XBoX Games and Apps' started by TryingOrpheus47, Dec 5, 2016.

  1. TryingOrpheus47
    TryingOrpheus47 Guest

    Twice puzzles that I paid for with points have disappeared along with over 100,000 points.


    This time it took a long time to load and said pick another puzzle because it was apparently looking for an unfinished puzzle that had disappeared. When I click ok, it finally finishes loading, but the whole group of puzzles I was working on are gone. And
    I have about 100,000 less points.

    :)
     
    TryingOrpheus47, Dec 5, 2016
    #1
  2. ClammyPillow11
    ClammyPillow11 Guest
    Purchased Puzzles Disappeared

    All of the puzzles I had purchased in the last 2 years have disappeared. I paid for the year back in October 2017. I've even uninstalled and reinstalled the program twice.
     
    ClammyPillow11, Dec 5, 2016
    #2
  3. DatingBacon6805
    DatingBacon6805 Guest
    Classic jigsaw puzzles won't download

    Please help me. The classic jigsaw puzzles will not download after I have paid for them with my points.
     
    DatingBacon6805, Dec 5, 2016
    #3
  4. Judge Win User

    expiring gold account and msp.

    As said, MSP do not disappear, you paid for them, and they are yours to keep until spent! The only points that disappear after a certain time period are promotion points. You will have to read the rules for the promotion on that though as the expirations
    vary.
  5. D EXPLODER Win User

    warframe platinum purchase problem (170)

    I purchased the platinum twice and I have confirmation of both charges and no points still! They were paid for on 9/12. Can I get my points please??!!
  6. Daeshawn Flowers Win User

    I pre ordered Modern warfare 2 and I got charged twice?

    I paid with Microsoft points(balance) and it wants to charge me twice
  7. EricMerling Win User

    Microsoft Jigsaw

    Yes, the problem still exists. I have un-installed and re-installed the program twice. When the program re-installs, my current coins earned come back, but the "complete puzzles" do not. However, when I download one of the puzzles that I previously completed, each individual puzzle of that series shows it has already been completed. I work the puzzles at the "expert" level and have over 1,929,000 points earned. I have been using this game at least 5 years and enjoy it immensely. This problem started about two weeks ago after the latest Windows 10 automatic update.
  8. LauraHammond-White Win User

    Classic Jigsaw Puzzles (Windows 10) -- not downloading HELP!

    I am having the same problem as all of you but it is now to the point where I click download on either the free puzzles or paid puzzles and it kicks me out of the game completely and goes back to my home screen. No instance in the task manager either.
    If I restart I can play the puzzles but I cannot download anything.
Thema:

Twice puzzles that I paid for with points have disappeared along with over 100,000 points.

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