TV Tuner /One Guide problem

Bunsey · Oct 31, 2018

Thanks, I will try that.

Its frustrating that where there is no channel info, it doesn't manage to sort the channel order out.

Even the cheap freeview tuners can at least get channels 1 - 900 in the right order, with or without channel info!

Mister Beep

Alright ThisIsDaku, let us know how that goes!

Mister Beep

I see, what we will have to do next is report the missing channels in TV & OneGuide settings so that this issue can get sent to the proper folks. Follow the steps below to report missing channels in OneGuide.

On your Xbox One controller, press the Menu button and select Settings.
From the Settings menu, select TV & OneGuide.
From here, select Troubleshooting.
In the Troubleshooting menu, select 'Report a OneGuide problem', and then select 'Missing Channel' in the drop menu.

Follow those steps and the report be sent to the proper folks, I'm sorry for any inconvenience this has caused and I really hope you get up and running soon!

Cemrok

Hello.. anyone at XBOX UK available to help?

Miss Diggz

Hey there duggers76,

This thread is a bit old and the original poster most likely has been taken care of, so I would suggest creating a new thread detailing what you're experiencing and any troubleshooting steps you may have already tried. This way you can receive support catered
specifically to you from our community. Thanks so much!

duggers76

I have missing info on ITV HD and Film 4+1. I can see what's on ITV by looking at SD channel but it's not a good solution. This is a real pain and stops the adapter from being a useful addition.

TV Tuner /One Guide problem