TV from sky not working on Xbox one S

Hi Luk396!

From how I understand it, the only way to access Sky Go is through the TV from Sky app on Xbox One and Series X|S consoles.

Xbox One and Series X|S console apps - some apps may not be available in your country/region.

Set up TV from Sky on your Xbox One or Xbox Series X|S - step by step guide, which also mentions:

Please be aware that Sky Go Extra is referred to as TV from Sky when downloading or selecting the app on your console.

So don’t listen to anything that says you need the Sky Go app, as this app isn’t available on Xbox consoles. I believe you can access the service through the Sky app on Xbox One, as long as you’re connected to Xbox Live and have Sky Go Extra on your Sky account.

The Sky Go app is available on compatible smartphones, tablets, laptops etc. Just not on consoles, which explains why you’re unable to find it on your Xbox One.

I hope this information helps!

Can confirm this is the case here, too. Doesn't work with Sky Q or any 4K-output device.

TV Model and manufacturer: Samsung KS9000

Set top box model and manufacturer: Sky Q Silver 2TB

How you have your Xbox One S set up with the device and your TV: Xbox One S <--> TV

Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

We need to isolate the issue further because if other apps or games are working there is an issue with the app itself. To fix this, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

Think your Xbox one console HDMI sky HD connect next TV HDMI ... but Xbox one have see TV press sky HD setup auto will work.

Just a thought, but is the lip sync from blurays or is it from say Sky Q that goes into the Xbox One, and then into the TV?

The reason I'm asking is that I've had the issue with lip syncing on Sky for ages, but only when Sky is plugged into the Xbox One and then passed through to the TV.

It gets so bad that I'm no longer using the passthrough ability of the Xbox One, I'm sure in the good ole US of A it works just fine, but here in Blighty (where we watch TV at 50hz and not 60) it doesn't seem to work.

Watching a Blu-ray though has always been fine.