TV and kinect won't work.....console issue?

My TV stopped registering through my One recently. It says we lost your cable signal which is the same thing it says if the cable box is off. I unplugged the cable from the One and plugged directly into TV and it's fine.

It also says my Kinect is unplugged when it is clearly plugged right in.

I reset the One and unplugged it and started it up again and nothing. I'm thinking it might be a console failure since both center around inputs on the back of the unit.

Anyone experience anything like this?

:)

 

Tv apps won't work

Hey there, Alice1408!

I'm sorry to see any app issues! Sounds like you might be in the UK based on the apps you've got. If that's the case, you will need to make sure your

console's locale is set to your region. These apps can have issues if they are trying to be used on a console that has a mismatched region.

If your console is set to the UK, you'll want to make sure that your internet connection is good. These apps can take a lot of resources on the console, including some bandwidth requirements to stream TV shows. I would suggest following the steps in our

streaming troubleshooter to see if that helps you out.

If you're still having issues after that, I would have you try the console at a different internet connection, just to completely rule out any network issues. Lastly, a

factory reset may be in order.

Let me know how this goes! I'm happy to help further if needed.

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Xbox Forums Staff



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Kinect issue, but kinect not the problem

I have 3 xbox ones, each with kinect. One of my consoles stopped accepting voice commands from its kinect. I switched the kinect with another console. The kinect is fine on another console.

I have recalibrated the kinect on the console that wouldn't work. It calibrated perfectly. Console still won't take voice commands.

I disconnected everything and reconnected it. Console still won't take commands from the kinect.

The console does show the camera, but it does not hear any of my voice commands. Again, the kinect works perfectly on another console.

Any help is appreciated. Thank you.