Turtlebeach Recon 50X headphones not working with Xbox One

Discus and support Turtlebeach Recon 50X headphones not working with Xbox One in XBoX on Consoles to solve the problem; Split from this thread. I have only had the Turtlebeach 50x recon headset for my Xbox One just over 4 months, and it has broken twice already. For... Discussion in 'XBoX on Consoles' started by Jennifer12XR, Dec 16, 2018.

  1. Jennifer12XR
    Jennifer12XR Guest

    Turtlebeach Recon 50X headphones not working with Xbox One


    I have only had the Turtlebeach 50x recon headset for my Xbox One just over 4 months, and it has broken twice already.
    For the amount of money, $40, they should not be breaking this easily. To make matters worse, with this current repair, Turtlebeach is having me pay to mail the headset back to them so they can repair the broken 3mm adapter, and then mail it back to
    me. From my understanding, it will take 10-14 business days. Turtle beach should have a better policy to accommodate paying customers that expect quality products. This is a big inconvenience, a waste of time and money.
    I will be buying a new headset from a better company with better products, reviews and service.

    :)
     
    Jennifer12XR, Dec 16, 2018
    #1
  2. PoppyExponent99 Win User

    Turtlebeach Recon 50X headphones not working with Xbox One

    Interestingly I am also having the same problem with the headphones. Not to Hazmat radio concerning the type of connection, he states that the headphones can no longer be heard through his controller implying that the same headphones once worked with the
    same controller and therefore I would submit that they are wired using the CTIA standard.

    I followed the process of updating the controller firmware with no success. Also the process for re-acquiring the controller to the Xbox by removing the controller power for 15 minutes and doing a hard power cycle on the console. Later introducing the
    batteries into the controller and pressing the small button on the front of the controller while powering on the console. This did not seem to work but gently applying pressure to the jack and pressing if in more firmly seemed to correct the issue. So
    the issue seems to be with the wiring in the jack or the spring contact in the jack itself or perhaps condensation or moisture has caused some oxidation. But twisting the connection or jiggling it has corrected the issue.
  3. XBF Leo G Win User

    Turtlebeach Recon 50X headphones not working with Xbox One

    Hello Jennifer12XR,

    Thank you for bringing this issue to our attention. We're sorry to hear about the negative experiences with
    Turtle Beach. Turtle Beach is a third party company. They handle the support for their products. If you would like to provided feedback for Turtle Beach, we recommend utilizing the feedback
    options on their website. We hope this helps!
  4. aommii001 Win User

    Turtlebeach Recon 50X headphones not working with Xbox One

    I have a set of Turtlebeach REcon 50X headphones which I can no longer hear through on my Xbox One (they are only one month old). The headphones work when connected to other devices. I have downloaded OS2 and OS1 updates from Microsoft to Xbox but it hasn't
    fixed the problem. Last time I had this issue I had to replace the controller (only 2 months ago). I think the issue may be with the controller again (it is not wifi). Seems ridiculous to have to buy another controller. Any ideas/thoughts on how to fix
    this.
  5. ClayDodge Win User

    Turtlebeach Recon 50X headphones not working with Xbox One

    my turtle beach recon 50x is having some troubles. My friends can hear me in the chats but i cant hear anything accept the game. Any tips
  6. aommii001 Win User

    Turtlebeach Recon 50X headphones not working with Xbox One

    I have a set of Turtlebeach REcon 50X headphones which I can no longer hear through on my Xbox One (they are only one month old). The headphones work when connected to other devices. I have downloaded OS2 and OS1 updates from Microsoft to Xbox but it hasn't
    fixed the problem. Last time I had this issue I had to replace the controller (only 2 months ago). I think the issue may be with the controller again (it is not wifi). Seems ridiculous to have to buy another controller. Any ideas/thoughts on how to fix
    this.
Thema:

Turtlebeach Recon 50X headphones not working with Xbox One

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