Turning on issues

._.Cheese Burger.-. · Jun 2, 2023

So I was watching YouTube and downloading a game when YouTube froze, so I went to go turn it off using my controller and it froze entirely. I waited a couple minutes then i unplugged it, which when I went to go turn it on I was greeted by the troubleshoot menu, which case I hit restart and it froze and I unplugged it again and I saw the menu again. I hit soft factory reset because I didn't want to download everything again and when it said preparing, it completely froze and then I unplugged it one last time. I hit turn on to which it turned on but I have no signal, then to which I can hear 5-6 faint little beeps then followed by a power down beep when the other beeps are done. Can anyone help with a solution to that? It's been a pain trying to find a YouTube video on what to do

:)

WattyNuela

Hello, it is not recommended to turn off the console during the process because that can damage the machine permanently,

I'm afraid to say that the best option is getting the device inspected in the closest repair center in your city.

WattyNuela

Hello Cheese, this is Manuela!. I'm an Independent Advisor and community user like you, ready to assist with this.
Not a Microsoft employee.

I'm sorry to hear you're experiencing this inconvenience with your Xbox console,

May I know if the console was in the middle of the restoring process when you decided to unplug it?
And, may I know if you tried to connect the console to a different TV, trying with a different HDMI or port on your TV?

._.Cheese Burger.-.

Yeah so I let it sit for a hour or so when It was in it's prep phase and I noticed that 0 progress was being made so I thought if I unplug it one last time, I could go and completely factory reset it.

And yeah, I've tried to plug it in to a different tv and HDMI port, and a different power cord, it was the first thing I did.

Mister Maka

Hey there Mottram95.

Sorry to hear about the troubles you're having with your Xbox One! To start out, do you have your Xbox One set to Instant On or Power Save? If you have Instant On enabled, trying switching to Power Save to see if there's any change.

For steps to change your power preference check out this steps on how to change Power Settings. Keep us looped in with how it goes or if you have any other Xbox support
questions.

Mister Cizl

Hey SinuousG1992! Check out the troubleshooting steps
here and see if they help resolve your issue. Post back and let me know how it goes!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Turning on issues