turn off the monthly renewel, while the 12M live still needed

Discus and support turn off the monthly renewel, while the 12M live still needed in XBoX on Consoles to solve the problem; Hi I'll appreciate the help. after inspecting the xbox site for hours, I couldn"t cancell the renewel. what happened is that after few months of... Discussion in 'XBoX on Consoles' started by WeaponDIAGNOSIS, Apr 10, 2014.

  1. turn off the monthly renewel, while the 12M live still needed


    Hi

    I'll appreciate the help. after inspecting the xbox site for hours, I couldn"t cancell the renewel.

    what happened is that after few months of monthly charged by credit card, renewing automaticaly, my son registered

    to a ONE YEAR live, purchased in cash not credit card. now when i look up the subscriptions, it tell me there are 2:

    the monthly which continues, and the 12M which is connected to the credit card (probably since the account name remained the same)

    the system, because of some reason, doesn't let me make the change. We're afraid that if i cancell the credit number, it will cancell also the 12M live which we want to keep on

    Something I can do?

    :)
     
    WeaponDIAGNOSIS, Apr 10, 2014
    #1
  2. Ilene 4 Life
    Ilene 4 Life Guest
    Renewel issues

    On Dec 5 or 6 I purchased a free 1 month gold membership from my dashboard using my prepaid card. The purchased was successful. I received a comfirmation email from xbox stating im a gold member. I then wanted to turn off auto-renewel. I turned off auto
    renewel on my account at xbox.com. I received another confirmation letter from xbox stating that I turn it off auto-renewel. On Dec 21 on my console I recieved an alert asking me if I want to renew my gold membership my options were yes or no. I choose no.
    But according to my account status on my console the renewel is still monthly it should say renewel off. What is going on here? I shouldnt be charged for another gold membership. I've done this before on my moms gamertag I never had any issues but this time
    I am why is that?
     
    Ilene 4 Life, Apr 10, 2014
    #2
  3. PilkoPants
    PilkoPants Guest
    Expired credit card

    the if it doesnt work i will call up to turn off the automatic renewel as it still wont let me from my laptop
     
    PilkoPants, Apr 10, 2014
    #3
  4. turn off the monthly renewel, while the 12M live still needed

    Hello There WeaponDIAGNOSIS

    The best thing to do is contact support and speak with a billing agent, they will be able to access your account and
    Remove the card for you. After that, you will be able to access everything on your own. You can call 1-800-4my-xbox or reach out to them by visiting this page here. Click
    here
     
    PR1NCE DARKNESS, Apr 12, 2014
    #4
  5. PR1NCE DARKNESS Win User

    turn off the monthly renewel, while the 12M live still needed

    Hello There WeaponDIAGNOSIS

    The best thing to do is contact support and speak with a billing agent, they will be able to access your account and
    Remove the card for you. After that, you will be able to access everything on your own. You can call 1-800-4my-xbox or reach out to them by visiting this page here. Click
    here
  6. PilkoPants Win User

    Expired credit card

    the if it doesnt work i will call up to turn off the automatic renewel as it still wont let me from my laptop
  7. Specta 3 Win User

    Can't turn off auto renewal, I'm pissed off.

    Be carefull i had this problem as well and i dont use xbox live any more ,They charged my account even when i turned auto renewel off .Said they would refund me and a month later i am still waiting for it .
  8. VibroPlex Win User

    Turning auto-renewel off

    Check your Spam and Bulk mail folder on the Microsoft Account email address.

    Check the Proofs on your account as well.
  9. ii MR WZRD ii Win User

    Turning auto-renewel off

    Ok, thank you!! I don't suppose you have the number for support or where I could get it?
Thema:

turn off the monthly renewel, while the 12M live still needed

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