Trying to update game and virus alert

Discus and support Trying to update game and virus alert in XBoX Games and Apps to solve the problem; I just got an update at the store, but when I started to download it, my Avast antivirus got an alert. I stopped the process and started again, the... Discussion in 'XBoX Games and Apps' started by Marcos Aspira, Aug 2, 2014.

  1. Trying to update game and virus alert


    I just got an update at the store, but when I started to download it, my Avast antivirus got an alert.

    I stopped the process and started again, the alarm appeared again

    Malware is Win32:Evo-gen [susp] at Jigsaw.exe

    Anyone else got a problem like this?

    :)
     
    Marcos Aspira, Aug 2, 2014
    #1
  2. Stigma311
    Stigma311 Guest
    Showing all my friends offline and we cannot form a party?

    Microsoft has gotten a viruses and there are trying rid of the 5000 viruses. they think cause by sponge software. that soak up these viruses
     
    Stigma311, Aug 2, 2014
    #2
  3. SERVICE ALERT!!!!!!

    im trying to play NFS Undercover. it says i need an update. im trying to update it but i cant. i tested the internet and i got a service alert. how long will it take to fix this? email me at
    [REMOVED - DO NOT POST EMAIL OR MS ACCOUNT] when its fixed
     
    Dark Phe0nixx, Aug 2, 2014
    #3
  4. Trying to update game and virus alert

    Lots of people do, unfortunately, and not just with our games. Star Citizen was also reported as affected by this false positive bug: star citizen patch 12.5 disaster

    Avast is aware of the issue and hopefully will be issuing some virus definitions updates soon that will fix this. This happens occasionally with all the anti-virus providers- we've seen it in the past from Norton and Symantec as well. They usually get the
    false positives cleared up within a week or so. Trying to update game and virus alert :)
     
    MS Win8 Games, Aug 4, 2014
    #4
  5. I did a quick search, and it appears as if there have been false errors with other games when running Avast as well.

    We do not know when this issue will be resolved. Please contact Avast for more information.
     
    Garmonbozia81, Aug 4, 2014
    #5
  6. The same night this occured I uninstalled the game, did a scan for viruses by Avast and Malwarebytes, nothing found

    When I reinstalled the game, no warning anymore

    Thanks
     
    Marcos Aspira, Aug 5, 2014
    #6
  7. I'm glad to hear that issue was resolved for you, Marcos Aspira. Thanks for letting us know.
     
    Garmonbozia81, Nov 1, 2018
    #7
  8. MS Win8 Games Win User

    Trying to update game and virus alert

    Lots of people do, unfortunately, and not just with our games. Star Citizen was also reported as affected by this false positive bug: https://forum.avast.com/index.php?topic=152974.0

    Avast is aware of the issue and hopefully will be issuing some virus definitions updates soon that will fix this. This happens occasionally with all the anti-virus providers- we've seen it in the past from Norton and Symantec as well. They usually get the
    false positives cleared up within a week or so. :)
  9. Garmonbozia81 Win User

    Trying to update game and virus alert

    I did a quick search, and it appears as if there have been false errors with other games when running Avast as well.

    We do not know when this issue will be resolved. Please contact Avast for more information.
  10. Garmonbozia81 Win User

    Trying to update game and virus alert

    I'm glad to hear that issue was resolved for you, Marcos Aspira. Thanks for letting us know.
  11. Marcos Aspira Win User

    Trying to update game and virus alert

    The same night this occured I uninstalled the game, did a scan for viruses by Avast and Malwarebytes, nothing found

    When I reinstalled the game, no warning anymore

    Thanks
  12. Obsessive Power Win User

    Im getting an virus allert

    This is going to be a false positive. There are no viruses in the Xbox PC game pass games. What anti-virus software is it?

    To solve this try:

    • Updating your virus software and definitions.
    • Add an exception to the location of your Xbox PC games. The virus scanner will no longer scan that folder.
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Trying to update game and virus alert

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