trying to sign in iOS solitaire and it crashes everytime.

RonGuillory · Apr 3, 2017

Every tie I try to sign in iOS solitaire and it crashes. Is ther a fix for this issue?

:)

Nathan Wynn · Apr 3, 2017

Microsoft Solitaire Collection iOS App Crashes Upon Sign In Attempt

The Microsoft Solitaire Collection iOS App crashes to the springboard immediately after tapping Sign In.

No login prompt is displayed - it immediately bounces back to the home screen.

Signing out of the associated Live account (from all apps on the device) via the Microsoft Authenticator app will then allow the login page to appear in the Solitaire app after tapping Sign In, but after entering the email address and then the password,
it crashes again. Subsequent attempts to sign in to the Solitaire app yield the same behavior - crashing without any additional dialog.

The Live account is used without issue in many apps on the same device - Outlook, OneDrive, Xbox, SmartGlass, etc.

This issue has persisted since the release of iOS 10.3 and continued through 10.3.1 and the latest beta of 10.3.2 as well as on the Microsoft Solitaire Collection app versions 1.6 and 1.6.1

The affected device is an iPhone 7 Plus with the latest system software and app updates. The Solitaire app works without issue on another device, a fully updated iPad Mini 2 which uses the same Live account.

Uninstalling and reinstalling the app yields no change in behavior. Signing out of the Authenticator app, rebooting, uninstalling the Solitaire app, rebooting, reinstalling the app, then trying to sign in to Solitaire again results in the same crash.

All troubleshooting attempts have failed thus far. Any assistance would be greatly appreciated. Thanks.

VersedAcorn1735 · Apr 3, 2017

Cannot sign in iOS

I've been playing Microsoft Solitaire Collection on my laptop for over a year and got excited when I discovered it was available on iOS. I downloaded it on my phone, got the premium subscription, and was delighted. But now when I go to sign in on the app
it crashes. My app is up to date. My iOS is up to date. And I even did a factory reset on my iPhone 6. Help!

Mister Beep · Apr 4, 2017

Hey there,

Is your iOS device fully updated? You can check for updates in the 'System' tile under the general category. If your iOS device is fully updated, I recommend that you try uninstalling and reinstalling Microsoft Solitaire Collection from your iOS device and
download it through the app store.

Hope this helps!

Mister Beep

Hey there,

Is your iOS device fully updated? You can check for updates in the 'System' tile under the general category. If your iOS device is fully updated, I recommend that you try uninstalling and reinstalling Microsoft Solitaire Collection from your iOS device and
download it through the app store.

Hope this helps!

Puppy Fujo

I'm a little confused. What exactly are you trying to do. There is a Solitaire app for iOS that is telling you to login to Xbox Live? Please explain.

Solitary_Jellybean

I’m sorry, don’t you understand plain English…? What language would you prefer…?

XBF George L

Hello !

Thanks for bringing this situation to our attention here on the forums. I understand you're having trouble signing into certain Microsoft Casual Games? Are you able to sign in at
The Microsoft Account Site? You may want to consider changing your password

How to change your Microsoft account password to make sure your account is securely under your control.

Hope this helps.

Jens1234K

Login works with iPadOS 14.6 … I reinstalled it after Update.

trying to sign in iOS solitaire and it crashes everytime.