Trying to set up new Xbox 1 and can’t remember Microsoft account password - how do I reset?

This page has the details on resetting your password, or recovering your account, if your method for reset doesn't
work or is no longer valid. Let us know if you have any problems or questions. If you can't remember the email address for the account,

this would be the page to review. Best of luck!

Hey Legion

Thank you for taking the time to post this on the Xbox Forums. We understand that you are experiencing difficulties with adding your account onto your console.

I would have to recommend that you attempt to use the
Lost Password Solution wizard, as it caters specifically to not being able to recover ones password of their account.

Give this a try and let us know if this works for you!

I’m having the same issue. Set up a new account on Christmas Day and linked it to my new Xbox with game pass. Unfortunately I can’t remember the password, therefore I can’t log back in. I’ve filled out numerous password reset forms, but microsoft keep coming back stating they can’t verify my account. I then have to wait 24 hours before I can have (only) another two tries at filling in the form. Only two tries per 24 hours permitted. Also atempted to speak with a physical person, but this is impossible.

I realise this is my fault due to forgetting my password, but microsoft must try harder to resolve these type of issues.

Tony

Hello

Your Microsoft account name

If you can’t remember the name (email address) of the Microsoft account associated with your Xbox Live account, see Find your Microsoft
account.

Your Microsoft account password

If you can’t remember your Microsoft account password, you can reset your password online. In a browser, go to Reset your password and enter the email address for your Microsoft account.
You will be given different options to have a password reset link sent to you.

If you can’t reset your Microsoft account password by using the reset options provided, you can recover access to your Microsoft account by completing an online account recovery form. To do this, go to Recover
your Microsoft account and follow the steps to complete the form to recover your account.

For additional information about resetting or recovering your Microsoft account password, see Microsoft account password forgotten.

Your Microsoft account password Help:

If you can’t remember your Microsoft account password, you can reset your password online. In a browser, go to
account.live.com/.../reset and enter the email address for your Microsoft account. You will be given different options to have a password reset link sent to you.

If you can’t reset your Microsoft account password by using the reset options provided, you can recover access to your Microsoft account by completing an online account recovery form. To do this, go to
https://account.live.com/acsr and follow the steps to complete the form to recover your account.

For additional information about resetting or recovering your Microsoft account password, see Microsoft account password forgotten.