Trying to send messages and it's not working

Hey there GR8 2 B A VOL,

Sorry to hear about the issue sending messages. Let's have you try to Power Cycle the console real quick and see if that helps first.

How to restart or power cycle your Xbox One console.

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Xbox Forums Staff

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ok second step fixed it. thank you so much your a life saver!!

Very welcome, ignore my private message asking which step fixed it, I checked the private message first, glad your issue is resolved!

Regards,

Dan

Hello,

What is the error code you are getting?

Please try some of these steps to try resolve the problem, test it after each step as you might not have to do all of them.

Step 1. Go to settings > System > Storage > (highlight the hard drive, press Y to enter device options) clear system cache. Then shut down your xbox unplug it from the wall (restart router if possible) when the router is fully rebooted, plug the xbox back
in, boot it up and go into network settings and test network connection

If that doesn't work

Step 2. Go to settings > system > storage > hard drive > go through all of your hard drive content and delete any partial incomplete file with a yellow exclamation icon. Once all of them is removed if any please clear system cache again and then just reboot
the console

If this problem.persists there is one last option I would advise before contacting Xbox Customer Support. System update rollback. This will nit affect any gamesaves or DLC. Go to settings > system > storage> highlight the hard drive and press the buttons
in this order > LEFT bumper RIGHT bumper, X, LEFT bumper RIGHT BUMPER, X, thus will prompt you to download the system update again, please ensure no network connection drops while this is done. The console will reboot itself, this should be attempted as a
last resort.

If none of these steps help please contact Xbox Customer Support by visiting
support.xbox.com/contact-us

Additionally it could be an undocumented fault on the servers, but for now we should treat it ad a local problem than server-side

Please keep me posted!

Last addition, step 4. Re-download your gamer tag if all 3 steps fail.

Regards,

Dan

You could have exceeded your message limit have a look here which will explain it or there is also a service alert but don't know if that would have anything
to do with it or not.