Trying to return my controller

JessyvDrn · Apr 21, 2019

I have tried to contact Microsoft support for the past 4 days. Its either problems with the site, offices closed or as today.. authentication problems or some sort. My right stick is slowly drifting upwards and it is making it very hard to play any video
game without staring at the sky. I would highly appreciate some extra help as my controller is 4 months old and it is not giving me the return option in my purchase history.

Is there any e-mail address i can contact about this issue as it has been impossible to reach out to any support team so far.

Thanking you in advance!

:)

JessyvDrn

Thank you and Josh for the help.

I will try this method out to see what they can do.

Hopefully this issue will be fixed soon and it wont cost to much.

Josh With Dosh

Hi there,

Sorry to hear your issue with you xbox controller.

You only get a 90 day warranty cover. So you are over that period, thats why your not able to return your controller.

Sorry for the bad news

XBF Brad A

Hello Jessy,

Thanks for coming to the forums with your question on returning a controller. Typically there is a 90 day warranty on accessories like controllers. The only two ways to do a repair are either on

device support or requesting a call from support.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----select Xbox One
Step 2 ----select see other options then subscription changes
Step 3-----select show contact options

Step 4 ----select request call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

AustinCarnage

hope it gets sorted for you, i love my elite controller wouldn't play without it.

JessyvDrn

Hello Felix and thank you for your response.

It is the Xbox one Elite wireless controller.

I have purchased this online and saved everything from box to e-mail to paperwork.

Thank you for all the help so far.

I'm going to reach out to costumer support right now

Trying to return my controller