Trying to redeem a code for my child's minecraft account.

You should try to redeem them here

https://account.microsoft.com/billing/redeem

Remember to log in with the child account

Prepaid codes aren't refundable

Hi Troy,

Welcome to the Xbox forums. I'd be happy to try and help here.

So if I understand correctly, you are trying to add 10$ to your child's Microsoft Account to purchase Minecoins, is that correct? When exactly does that error occur?

I want to clarify that Minecoins are purchased in-game through the Minecraft Marketplace and are not purchasable through the Microsoft Store. You can only redeem codes for Minecoins in the Microsoft Store. What device does your child use to play Minecraft?
I'm not entirely sure what payment options they give you in-game when trying to purchase Minecoins but if you log in to a Microsoft Account when playing Minecraft, the purchases you make in-game are saved to the account.

I suggest following the steps on the following page for an alternative to add money to your child's account:

https://support.microsoft.com/en-my/help/4027024/microsoft-account-add-money-to-your-childs-account

I hope this helps!

Child accounts can redeem codes

I want to clarify that Minecoins are purchased in-game through the Minecraft Marketplace and are not purchasable through the Microsoft Store. You can only redeem codes for Minecoins in the Microsoft Store.

I suggest following the steps on the following page for an alternative to add money to your child's account:

https://support.microsoft.com/en-my/help/4027024/microsoft-account-add-money-to-your-childs-account

No, the Minecraft Store redirects the user to the Microsoft Store.

The parent gets the email request for permission from the Microsoft Store not the Minecraft Store.

Following the above steps I get this also error PUR-PrerequisiteProfileMissing regardless of whether I try and add money via a desktop browser or mobile phone browser.

This is for Minecraft on the PC & there is no avoiding the Microsoft Store which cannot cope with online payments.

Hi James, I hope you are well.

Please check these steps.

If you are having issues with your Minecraft gift redemption code, first check if it was purchased before December 1, 2020, as in this case you will need to contact Minecraft Player Care. If the code is newer, try redeeming it on the official Minecraft website or, if it is for the Bedrock Edition, on the correct console or device. Make sure your friend is also logged into the correct Microsoft account to redeem the code.

Steps to try to resolve the issue:

1. Check the code:

Make sure the code was entered correctly and there are no typos.

2. Redeem on the website:

Try redeeming the code on the official Minecraft website (https://www.minecraft.net/pt-br/redeem).

3. Redeem on the console/device:

If it is for the Bedrock Edition, try redeeming the code directly on the console or device where the game will be used.

4. Check Microsoft account:

Make sure your friend is logged into the correct Microsoft account where the code will be redeemed.

5. Redirection:

If there is a redirection to the Microsoft page, make sure they are correctly logged into their Microsoft account.

6. Network issues:

Check for internet connection issues on both your side and your friend's side