trying to recover Xbox account in the UK

Abigail Vine · Nov 25, 2021

I am being asked for my Xbox Live Device ID but I don't appear to have one. (I am in Console info)

I have

Serial number

Console ID

Xbox Network device ID

Global Device ID

Which do I input in the form?

Please help someone! Thank you

:)

Francia J.

The only option now is through recovery form, another tip is that use a device where the account was previously signed in along with the Internet connection.

The only way to get the games back is to recover the account.

Abigail Vine

Thank you!

However - my Xbox Network device ID starts F4

So what do I do??

Francia J.

Hoping for you to recover your account as soon as possible.

You're welcome and thank you for your kind understanding.

Abigail Vine

AH!! Ok thank you!

We will try that tonight

Fingers crossed....

Such a nightmare

Abigail Vine

Thank you

And another question - the email I used to use for my secure verify code no longer exists.

Hence me trying to get in using the recovery form (i have tried 6 times now and still am not allowed access)

Any advice? My son has spent hundreds of pounds on games and we can't access any of them!

I'm tearing my hair out. Ive answered all the questions as I believe the answers are correct and still nothing!

How do we get our games back???

Ive even raised a ticket with the Case Management team and i'm still not getting anywhere.

It's devastating.

trying to recover Xbox account in the UK