Trying to recover an old xbox 360 account

CaseStorm179450 · Jul 2, 2017

I'm trying to recover a old xbox 360 account. I dont know to wich email its linked to, but I still know the gamer tag. Any one can help me out?

:)

Jacyintha · Jul 2, 2017

Trying to recover old account

Have you tried the "customer support" option? That will have you fill out questions about the windows live id to go to that team. They will check your submissions and either issue a password reset or not.

Unfortunately, the Windows LIVE team is the only group that can reset your password.

koodz-4F509616-7597-41A7-82DE-CA64F767B077 · Jul 2, 2017

Trying to recover old account

Greetings,

I'm trying to recover an old acct. that I created about 3+ yrs. ago. GT-Chaddap (email associated with that account is
[mod removed]). I did contact support and they said that the WLID needs to have an valid email. Unfortunately that email has expired. I tried resetting password but get an error stating that the option is unavailable due to too many incorrect
answers(security question). I would like to know If I am able to recover the acct. and if so, what do I need to do since I am unable to receive any emails, or answer security questions from that acct. Thank you for your time.

Smwutches · Jul 2, 2017

Contact support. As long as you can verify you are the owner of the account, they can get you the email. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

Smwutches

Contact support. As long as you can verify you are the owner of the account, they can get you the email. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

Jacyintha

Have you tried the "customer support" option? That will have you fill out questions about the windows live id to go to that team. They will check your submissions and either issue a password reset or not.

Unfortunately, the Windows LIVE team is the only group that can reset your password.

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

From my experience, support do not assist with account recovery, except it is for a hacked account. The only way around that is by using this form https://support.microsoft.com/en-us/account-bil...

Hope this helps

XBF Erick C

Hey there JON!

Thank you for reaching out to us on the Forums regarding the issue you are running into with your older account.

I understand you have already contacted Xbox Support regarding the situation but they would only be able to provide the account information to you if you are able to show proof you are the account owner.

Go ahead and click on the following support links for more help in recovering your accounts.

Please let us know if this has helped.

choppyseize

You can't merge data between accounts. But you can change the primary email associated with them

Trying to recover an old xbox 360 account