Trying to recover account

Hey there keef! I do understand where you're coming from, especially considering what you see on the forums, but I want to clear something up. The vast majority of UA cases are completed within the 25-day estimate and control is returned to the user without
any hassle. The cases you are seeing here on the forums are issues that are more complicated, and we are working directly with the UA team to sort these out and resolve them as fast as possible.

One thing you can do to ensure the safety and security of your account is take a look at our
Security Page and follow the guidelines listed there. There are tips to creating and maintaining secure account information. Let me know if I can be of further assistance here. Thanks!

Hello, Jr3 B. I'm Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

I'm sorry to hear you're having trouble recovering a Microsoft account.

Important: Please refrain from sharing personal information, gamertags, phone numbers, etc.

As community users like you, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

That being said, what I could suggest based on the information you provided, is try recovering your account by submitting the account recovery form but using instead a previously created Skype username (is not the same as our gamertag), or by using a previously linked phone number.

The form can be accessed here:

https://support.microsoft.com/accou...ery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Note: If you enabled 2-step verification in the past, please be aware that the recovery form will not work.

Furthermore, in case you're not able to recover the account, you may want to contact your bank and ask them to either replace your card or stop incoming charges from Microsoft. That way you will not be billed.

Let me know if you have any other inquiry.

Kind regards,

Arturo.

FWIW, I can vouch for this guy. I've played Gears of War with Lambeaus on several occasions, and while some might call him a gaming god, I will always cherish chasing him down with my team, himself the remaining member of his own, ending his valiant effort
to turn the tide with a soul crushing shot from my Hammer of Dawn.

Please help him Microsoft. He's getting the run around.

If the email address to the account no longer exists I would advise contacting phone/chat support at support.xbox.com/contact-us to try and recover it.

Hey OP - how many days ago did you first open the UA claim? If it's been longer than 60, can you please PM me (Forums only - no Xbox LIVE Messages, please) the following info?

GT in question:

SR#:

Date started:

Console ID:

Console serial number: