Trying to recover a really old account.

Discus and support Trying to recover a really old account. in XBoX Accessibility to solve the problem; There's an account I've been trying to recover, but I don't have the phone number because it belonged to a family member that recently passed away. I... Discussion in 'XBoX Accessibility' started by Felice~❤, Nov 11, 2022.

  1. Felice~❤
    Felice~❤ Guest

    Trying to recover a really old account.


    There's an account I've been trying to recover, but I don't have the phone number because it belonged to a family member that recently passed away. I haven't had the time or patience to try to get it back until now. I've already tried different ways of getting it back, but I lacked the information because my memory is bad. I've forgotten all of the passwords and now I've forgotten the email. I made a new account, and forgot all about it. It's been out of use for almost 3 years. I'm not sure what to do at this point.

    :)
     
    Felice~❤, Nov 11, 2022
    #1
  2. JosefLBohorquez Win User

    Trying to recover a really old account.

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Felice

    As you don't remember your account email, I can advise you fill the account recovery form, in that way you're going to submit a ticket with Microsoft account recovery team
    https://account.live.com/acsr

    You can try all the emails you remember or if you had a phone number attached to the account, you can use that too.
    Sadly, an account cannot be recovered with the gamertag alone.

    If the recovery form is rejected you can submit the form two times per day

    Also, you could try alternative methods to recover your account here:
    https://support.microsoft.com/en-us/account-bil...

    Please note that no one here including regular Microsoft Support is capable to send password reset links for security policies
  3. Jacyintha Win User

    Trying to recover old account

    Have you tried the "customer support" option? That will have you fill out questions about the windows live id to go to that team. They will check your submissions and either issue a password reset or not.

    Unfortunately, the Windows LIVE team is the only group that can reset your password.
  4. Beach Trash Win User

    Recovering a really old xbox account

    This process has to balance protecting your ability to retrieve your own account, and protecting account owners from having their accounts stolen by people claiming to be the owner. Honestly, it's not perfect on either end of that spectrum.

    If you're really the legitimate owner, hopefully something in there is able to be recovered. I, for one, still have access to my old college email account, I have financial records going back many years, and I have records of passwords for accounts I haven't
    used in a long time. I'm hoping somewhere in there you have a detail that matches up with what they need for account recovery.

    Best of luck!
  5. XBF Eladio M Win User

    Recovering a really old xbox account

    Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently inquiring about how to recover an account that you only have the Gamer tag of.

    If using the
    Lost Account Solution
    wizard does not help with recovering your account, and as you have described, filling out the
    ACSR form does not work for you, the only other thing that you would be able to do [that does not guarantee that you will recover your account] would be to

    Contact Xbox Customer Support
    as they would have a different set of tools that could potentially assist you with recovering your account.

    I'm sorry about any confusion or turmoil this might have caused.
  6. AquarrzSudnnym Win User

    Recovering a really old xbox account

    The only thing I could find is the steps in, Reset or recover your Microsoft account where it states

    "You will need a working email account that you can access so we can send you information about your request. You can
    use any active email account, even one belonging to a friend or relative. Or, if you don’t have another email account that you can access, you can create a temporary outlook.com account for free by selecting
    Create one at the Microsoft account sign-in page."
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Trying to recover a really old account.

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