Trying to play a game from GamePass from the Xbox App instead directs me to the Game...

Discus and support Trying to play a game from GamePass from the Xbox App instead directs me to the Game... in XBoX Games and Apps to solve the problem; I'm at my wit's end. I've been enjoying the gamepass for maybe two years now, and never experienced anything like this. Yesterday, I was happily... Discussion in 'XBoX Games and Apps' started by JacobGannon, Nov 24, 2021.

  1. JacobGannon
    JacobGannon Guest

    Trying to play a game from GamePass from the Xbox App instead directs me to the Game...


    I'm at my wit's end.

    I've been enjoying the gamepass for maybe two years now, and never experienced anything like this. Yesterday, I was happily playing Halo Infinite and the MCC, then today I turn on my computer and am presented with the problem stated in the title.

    I have been trying to work this out for hours. I swear it seems I've tried everything in every order. I've ran commands in PowerShell, deleted keys in RegEdit, followed numerous guides on here and reddit. I've ran the Windows 10 installation media that this guide suggested. I must have restarted my computer a hundred times through all this. It feels like I've tried everything. The one thing I haven't been able to do is get this elusive "KB5004476" windows update, which doesn't show up in the optional updates. When I go to do the manual install from the update catalogue, each one has said that "the update is not applicable to my computer." Now, my windows version is 21H2, and it seems all those updates are for 21H1. But I even reverted back to the 21H1 version, and they still said the update is not applicable.

    I just don't know what to do anymore. Sorry for rambling, but I'm the type that can rest until they've figured this kind of stuff out. Please, please help. I JUST WANT MY FRIGGIN' HALO BACK.

    I'll put my Device and Windows Specifications below.

    DEVICE SPECS:

    Device name pc

    Processor AMD Ryzen 5 2600X Six-Core Processor 3.60 GHz

    Installed RAM 16.0 GB

    Device ID 685309EB-2A59-42D4-8571-9A10474C83BF

    Product ID 00330-80000-00000-AA651

    System type 64-bit operating system, x64-based processor

    Pen and touch No pen or touch input is available for this display

    WINDOWS SPECS:

    Edition Windows 10 Pro

    Version 21H2

    Installed on ‎11/‎23/‎2021

    OS build 19044.1387

    Experience Windows Feature Experience Pack 120.2212.3920.0

    :)
     
    JacobGannon, Nov 24, 2021
    #1
  2. JacobGannon Win User

    Trying to play a game from GamePass from the Xbox App instead directs me to the Game Services page of the Microsoft store.

    UPDATE:

    I DID IT. I'm not even sure what I did but it works again!!!

    Here's the steps I took:

    - Uninstalled Xbox App

    - Reset and repaired Gaming Services and Microsoft Store just to be safe

    - Made sure there was nothing Xbox related running in the background through task manager

    - Proceeded with your solution 1 as normal

    After the reboot, I went to download the Xbox app again to test it, and it seemed to get stuck downloading. I followed the first process from this guide to reset the Xbox app package. Then, finally, the app was there, and it works! It briefly gave me an error (0x87DD0005) when trying to sign me in, but after opening and closing a game, it seems to have resolved itself and signed me in.

    Thank you very much for the help!
  3. BenevolentBowD Win User

    Trying to play a game from GamePass from the Xbox App instead directs me to the Game Services page of the Microsoft store.

    I've experienced several issues trying to launch games after one of the many components is updated on my PC.

    The method below usually resolves the problems.

    1) Get latest Windows Updates

    Start Menu / Settings / Updates and Security / Check for Updates

    2) Get latest Microsoft Store Updates

    Start Menu / Microsoft Store / Library / Get Updates / Update All

    3) Reset Microsoft Store App

    Start Menu / Settings / Apps / Microsoft Store / Advanced options / Reset

    4) Restart Computer
  4. XBF - Staniel Win User

    Trying to play a game from GamePass from the Xbox App instead directs me to the Game Services page of the Microsoft store.

    Greetings JacobGannon,

    Sorry to hear about this issue with gaming services, I will be looking into helping with what I can. I noticed the steps you provided above and want to make sure we have everything covered. I am looking at some things on my end but I want to verify a couple things first. I saw the guide and items you posted above; I want to make sure that you tried the following. If you have already, let me know, but these have led multiple people to a solution with this exact same problem before so figured we can start here.

    Solution 1:

    Open RegEdit as an administrator and delete the following Services:

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GamingServices]

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GamingServicesNet]

    PC reboot

    Install gaming service like you would normally

    Solution 2:

    Go to Windows settings
    Applications
    Applications and Features
    Look for Gaming Services
    Click on it
    Advanced options
    Tap repair

    - If it doesn't work, try the alternative below.

    Download the Create Windows 10 installation media application from the following link, at the end of the download run the application, and then follow the instructions given by the program at the end click on upgrade. Rest assured none of your files will be lost, this is a system restore that will try to fix this error.

    I
    know you stated that you did Registry Edits and everything, but I would be remised if I didn't start here. I will still be working on my end to investigate further but feel free to try these steps for now and let me know.
  5. JacobGannon Win User

    Trying to play a game from GamePass from the Xbox App instead directs me to the Game Services page of the Microsoft store.

    Thank you for the reply and for looking into it. I have tried all of these, but I'll give them all another go. I'll update once that's done.
  6. ZachKGY Win User

    Trying to play a game from GamePass from the Xbox App instead directs me to the Game Services page of the Microsoft store.

    I too had the same issue but on Windows 11. What fixed it for me was going into Start Menu -> Settings -> Apps -> Apps and Features and then 1) terminating all processes for the Windows Store, Xbox App and Gaming Services 2) repairing each of those same 3 apps and 3) resetting all 3 of those apps. I restarted my computer afterwards and was able to play my games once again.
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Trying to play a game from GamePass from the Xbox App instead directs me to the Game...

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