Trying to move Xbox (One) profile to a different Microsoft account

Discus and support Trying to move Xbox (One) profile to a different Microsoft account in XBoX on Consoles to solve the problem; Hi there, I have been struggling with this for months and have spoken to Xbox Support on more than one occasion to no avail. I have a new (as of a few... Discussion in 'XBoX on Consoles' started by The Wildpaw-9D06D19A-E362-4052-ABD8-0AA729FC76F3, May 19, 2014.

  1. Trying to move Xbox (One) profile to a different Microsoft account


    Hi there, I have been struggling with this for months and have spoken to Xbox Support on more than one occasion to no avail.

    I have a new (as of a few months ago) microsoft account and email address. I have managed to manually move everything over from my old one to that one (Skydrive, Office365 etc) but cannot move Xbox profile. I haven't got an Xbox 360, only Xbox One, and
    my old Microsoft account was an account at my own domain, so I can't just change the primary email address. I have purchased a lot of content and don't want to lose that, or my Gamer Tag, or my Gamer Score, all I want to do is move it to a my new account which
    is well over 30 days old.

    Is there any way I can do this, or can support do it for me? I still have access to both Microsoft accounts.

    Thanks.

    :)
     
    The Wildpaw-9D06D19A-E362-4052-ABD8-0AA729FC76F3, May 19, 2014
    #1
  2. Mister Beep
    Mister Beep Guest
    xd gta 5

    Hey there xd gta 5!

    For clarification, are you trying to merge two existing Xbox Live profiles? Unfortunately there is not a way to merge two different profiles. However, if you would like to move your Xbox Live profile to a different Microsoft Account, you can do so on your
    Xbox 360 console by following the steps on our
    Move Your Gamertag
    support page.

    Post back and let us know that helps! Trying to move Xbox (One) profile to a different Microsoft account :)
     
    Mister Beep, May 19, 2014
    #2
  3. WPAK
    WPAK Guest
    Problem Swapping

    Hi there,

    to remove that gamer profile from that Microsoft account, you will need to move that gamer profile to a different Microsoft account, you can do this via the xbox console. You will first need to download that profile onto the console to be able to move it.
    But after a profile is downloaded it will take 30 days before it can be moved to a different Microsoft account (this is a security measure)

    After that you can move that account to a different Microsoft account to free up the Microsoft account you want to use for your gamer profile and then you can move your gamer profile to your Microsoft account.
     
  4. Trying to move Xbox (One) profile to a different Microsoft account

    Hello The Wildpaw,

    I sorry for any problems this may be causing. Unfortunately, The Xbox One does not have the option to Move Xbox Profile to a new Microsoft Account. At this moment your required to add a Allie to your current Microsoft. This will allow you to login and manage
    your Account with the new email. You can manage that here:
    http://login.live.com/
    Xbox support it not allowed to change and or move accounts over due to Security Reasons. If this option does not work and or have problems when add Allies to you current Microsoft Account that your profile is on. Please contact Xbox
    Support to have the handed over to the Xbox Advocacy Team. If you have any further questions or concerns please let us know! Have a great rest of your day.

    Thank you!

    XBLVIP TOPDOG
     
    Alliance United, May 20, 2014
    #4
  5. Alliance United Win User

    Trying to move Xbox (One) profile to a different Microsoft account

    Hello The Wildpaw,

    I sorry for any problems this may be causing. Unfortunately, The Xbox One does not have the option to Move Xbox Profile to a new Microsoft Account. At this moment your required to add a Allie to your current Microsoft. This will allow you to login and manage
    your Account with the new email. You can manage that here:
    http://login.live.com/
    Xbox support it not allowed to change and or move accounts over due to Security Reasons. If this option does not work and or have problems when add Allies to you current Microsoft Account that your profile is on. Please contact Xbox
    Support to have the handed over to the Xbox Advocacy Team. If you have any further questions or concerns please let us know! Have a great rest of your day.

    Thank you!

    XBLVIP TOPDOG
  6. WPAK Win User

    Problem Swapping

    Hi there,

    to remove that gamer profile from that Microsoft account, you will need to move that gamer profile to a different Microsoft account, you can do this via the xbox console. You will first need to download that profile onto the console to be able to move it.
    But after a profile is downloaded it will take 30 days before it can be moved to a different Microsoft account (this is a security measure)

    After that you can move that account to a different Microsoft account to free up the Microsoft account you want to use for your gamer profile and then you can move your gamer profile to your Microsoft account.
  7. WPAK Win User

    Getting email account to recognise the right xbox profile

    Hi there,

    This is a suggestion, I'm not sure it it will work, but one thing worth to try is to try and move Profile 2 to a different Microsoft Account :

    support.xbox.com/.../switch-gamertag-to-different-microsoft-account

    If that can be done, you can try to download profile 1 to your console. and switch the Microsoft Accounts for both profiles to be able to attach Profile 2 to Microsoft Account one, but that will take at least 30 days and you will need a third (temporary)
    Microsoft Account, steps are mentioned on the same link
  8. WPAK Win User

    How do I delete the gamertag Microsoft have given me?

    Hi there,

    the only way to achieve that is to move that 'generated' Gamertag to a different Microsoft Account.

    In steps:

    1. download that 'generated' Gamertag to the xbox console

    2. wait 30 days (A profile can only be moved to a different Microsoft account when it has been for 30 days on a console)

    3. move the 'generated' Gamertag to a different Microsoft account

    4. move your gamerprofile to the just freed up Microsoft Account

    -

    To download a profile see this link:
    support.xbox.com/.../profile-move-delete


    To Switch a gamertag to a different Microsoft Account see this link:
    support.xbox.com/.../switch-gamertag-to-different-microsoft-account


    -

    Let us know if there are any more questions or results :)
  9. Mister Beep Win User

    xd gta 5

    Hey there xd gta 5!

    For clarification, are you trying to merge two existing Xbox Live profiles? Unfortunately there is not a way to merge two different profiles. However, if you would like to move your Xbox Live profile to a different Microsoft Account, you can do so on your
    Xbox 360 console by following the steps on our
    Move Your Gamertag
    support page.

    Post back and let us know that helps! :)
Thema:

Trying to move Xbox (One) profile to a different Microsoft account

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