Trying to get original account back

If you know the login information for the account now, you would need to go to
http://enforcement.xbox.com to see if you can submit a case review for the suspension.

Otherwise, you would need to try contacting support again. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

Hi Corey. My name is Kyle and I'm an independent advisor.

When an account get's hacked, you must act quick to recover it. To protect customer privacy, Microsoft can only help customers verify their account ownership through the online password recovery process: https://account.live.com/acsr

If you remember any new details that might help with the recovery process, it's encouraged to keep trying to recover your account using the online account recovery form.

However, please note, if the account's security information (such as email, phone number, etc.) has been changed, it sadly won't be possible to recover the account. I apologise for any inconvenience caused by this.

For future reference, here are some tips to keep your account safe and secure: https://support.microsoft.com/account-billing/628538c2-7006-33bb-5ef4-c917657362b9

hello sethn316,

Thank you for posting on the Xbox forums. As long as you know the email address or gamertag of the account, it can be recovered. The best way to recover the account is to contact the
Xbox support team with that knowledge. Be sure to let us know the results!

Hello TaxingRope5, sorry that you are having issues getting back into your account.

If you have already submitted the recovery form and it came back that if failed, I would recommend contacting xbox phone support. They might be able to get everything sent up to a specialist to have them get your account up and running again.

Call back link:
support.xbox.com/.../contact-us

Yeah I tried that, and got no answer. Meh