Trying to get my refund on destiny 2 lightfall dlc

When did you file the refund request?

Hello there!

My name is Jonny and I will be the Independent Advisor for Microsoft assisting you today!

First, thank you so much for contacting us regarding your concern.

If a refund is denied, you will need to copy the reference number you get in the response email and post that in the subject field, and respond to that email to appeal the decision.

I didn't get a refund number nothing so I came to ask about it

I’m sorry but for refund concerns there is a dedicated team that handles them which is the refund team. You can try to request a refund by signing in to https://account.microsoft.com/billing/orders and then copy the order number. Once you have it simply go to the refund webform link here:

https://support.xbox.com/en-US/forms/request-a-...

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Please sign in to https://account.microsoft.com/billing/orders, from there check if you can see the game order stated as “completed”, once confirmed we may need to remove and re-add your account to re-sync the license.

“ REMOVE ACCOUNT​​​

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1. Press the Xbox button to open the guide. ​​​

2. Select System > Settings > Account > Remove accounts. ​​​

3. Select the account that you want to remove, and then select Remove to confirm. ​​​

4. When you're finished, select Close. ​​​

​​​

POWERCYCLE CONSOLE​​​

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1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

​​​

ADD ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

3. Enter the Email address and the password.​​​

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​“