Trying to get my old Gamertag

Discus and support Trying to get my old Gamertag in XBoX on Consoles to solve the problem; So I've been off xbox live since 2013, and was interested in getting an xbox one. I log on to sign up for xbox gold and I have a different gamertag... Discussion in 'XBoX on Consoles' started by DoctorSmooth DO, Dec 28, 2015.

  1. Trying to get my old Gamertag


    So I've been off xbox live since 2013, and was interested in getting an xbox one. I log on to sign up for xbox gold and I have a different gamertag now. I'm using the correct email address as it still has the xbox billing emails telling me that my xbox
    gold has expired. How can I get my old GT back?

    :)
     
    DoctorSmooth DO, Dec 28, 2015
    #1
  2. EvoWake
    EvoWake Guest
    Trying to get my old Gamertag Back

    Here's the thing, I know the e-mail address associated with the old account as well. Problem is, it was a yahoo acount which is also old and needs to be reactivated/reverified. Apparently when I was 15 i used bogus info while signing up, and so my attempts
    to regain access to that account are also running into a wall Trying to get my old Gamertag :(
     
    EvoWake, Dec 28, 2015
    #2
  3. Trying to get my old Gamertag Back

    I need to get my old gamertag back how do I do that
     
    Mutantgalaxy180, Dec 28, 2015
    #3
  4. CHAD TPRUITT
    CHAD TPRUITT Guest

    Trying to get my old Gamertag

    In theory the only way is to call Support go thru their account verification. Basically your answer as much about the old account as possible. You will need the original info like name, address, email, etc. The bottom line will be if you answer enough
    questions correctly they will send you a password-reset link and you can reset the password on the old account. If you don't, then your old account is doomed to float in cyberspace til such a time as MS decides to purge it. And yes I have done this myself
    twice....first time I had to do it several times before I regained the account. But the second has failed!
     
    CHAD TPRUITT, Dec 30, 2015
    #4
  5. CHAD TPRUITT
    CHAD TPRUITT Guest
    Since you created a brand-new account I assume that you no longer know the original account's password or you just simply use it and the it's email to sign in. BTW, even if you regain the old account you cannot merge nor transfer anything between the new
    and old.
     
    CHAD TPRUITT, Dec 30, 2015
    #5
  6. I am having the same exact problem. I went in to upgrade my xboxlive account for more cloud storage and it didn't remember me. It took me through a series of verification steps that I thought were never going to end. When they finally "verified" me, I noticed
    I had a totally different gamer tag. Now I have duplicate. I'm waiting in line to speak with support about it...
     
    GuidedBacchus65, Oct 31, 2018
    #6
  7. GuidedBacchus65 Win User

    Trying to get my old Gamertag

    I am having the same exact problem. I went in to upgrade my xboxlive account for more cloud storage and it didn't remember me. It took me through a series of verification steps that I thought were never going to end. When they finally "verified" me, I noticed
    I had a totally different gamer tag. Now I have duplicate. I'm waiting in line to speak with support about it...
  8. CHAD TPRUITT Win User

    Trying to get my old Gamertag

    Since you created a brand-new account I assume that you no longer know the original account's password or you just simply use it and the it's email to sign in. BTW, even if you regain the old account you cannot merge nor transfer anything between the new
    and old.
  9. CHAD TPRUITT Win User

    Trying to get my old Gamertag

    In theory the only way is to call Support go thru their account verification. Basically your answer as much about the old account as possible. You will need the original info like name, address, email, etc. The bottom line will be if you answer enough
    questions correctly they will send you a password-reset link and you can reset the password on the old account. If you don't, then your old account is doomed to float in cyberspace til such a time as MS decides to purge it. And yes I have done this myself
    twice....first time I had to do it several times before I regained the account. But the second has failed!
  10. EvoWake Win User

    Trying to get my old Gamertag Back

    Here's the thing, I know the e-mail address associated with the old account as well. Problem is, it was a yahoo acount which is also old and needs to be reactivated/reverified. Apparently when I was 15 i used bogus info while signing up, and so my attempts
    to regain access to that account are also running into a wall :(
  11. Misses Quinzel Win User

    Trying to get my old Gamertag Back

    Hey there, CombatBeast84! In order to work on getting your old gamertag back, you will need to follow Hassassinade's advice above. This thread is nearly 3 years old. If you need further assistance, please post up a new thread detailing what you're running
    into and troubleshooting you've completed. This way our community can get you the individual support that works best on the forums. :)
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Trying to get my old Gamertag

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