Trying to get my old Gamertag

So I've been off xbox live since 2013, and was interested in getting an xbox one. I log on to sign up for xbox gold and I have a different gamertag now. I'm using the correct email address as it still has the xbox billing emails telling me that my xbox
gold has expired. How can I get my old GT back?

:)

 

Trying to get my old Gamertag Back

Here's the thing, I know the e-mail address associated with the old account as well. Problem is, it was a yahoo acount which is also old and needs to be reactivated/reverified. Apparently when I was 15 i used bogus info while signing up, and so my attempts
to regain access to that account are also running into a wall

 

Trying to get my old Gamertag Back

I need to get my old gamertag back how do I do that

 

In theory the only way is to call Support go thru their account verification. Basically your answer as much about the old account as possible. You will need the original info like name, address, email, etc. The bottom line will be if you answer enough
questions correctly they will send you a password-reset link and you can reset the password on the old account. If you don't, then your old account is doomed to float in cyberspace til such a time as MS decides to purge it. And yes I have done this myself
twice....first time I had to do it several times before I regained the account. But the second has failed!

 

Since you created a brand-new account I assume that you no longer know the original account's password or you just simply use it and the it's email to sign in. BTW, even if you regain the old account you cannot merge nor transfer anything between the new
and old.

 

I am having the same exact problem. I went in to upgrade my xboxlive account for more cloud storage and it didn't remember me. It took me through a series of verification steps that I thought were never going to end. When they finally "verified" me, I noticed
I had a totally different gamer tag. Now I have duplicate. I'm waiting in line to speak with support about it...