Trying to get back a digital game I once had

Discus and support Trying to get back a digital game I once had in XBoX Games and Apps to solve the problem; A few years ago, I had a main account and a smurf/side account. I had one of my favorite games of all time, Rainbow Six Siege, on it and I played it... Discussion in 'XBoX Games and Apps' started by lNek0, Jan 19, 2020.

  1. lNek0
    lNek0 Guest

    Trying to get back a digital game I once had


    A few years ago, I had a main account and a smurf/side account. I had one of my favorite games of all time, Rainbow Six Siege, on it and I played it all of the time. Both accounts were synced with my main being the home xbox so that my other account could
    have the games I bought. I got banned a lot on my main account, some for things I will admit to doing and some that I didn’t know what I got banned for. One day, my friend decided it would be funny to report me for communication harassment to which then my
    account got permanently banned. This sucked to me, but I knew I couldn’t do anything so I just started using my second account. Last September (2019), my xbox needed to be updated. I started the update and it said that it failed to do so. I contacted xbox
    support and they walked me through resetting it to factory default settings. This did not work and I was not able to transfer my digital games to an external hard drive which at the time I didn’t think I needed to do because It was a simple update that happened
    to interrupt me during a game. I had to get a brand new Xbox One X which I still have and I signed into my account and everything was good. I got the new Xbox late October. However, the only game that I did not have back was, Rainbow Six Siege. I had all of
    my other games and all of the other digital games but not Rainbow Six Siege. This is a game that I spent a lot of money on and would really like it back because I miss the game dearly. Please send help. Thank you.

    :)
     
    lNek0, Jan 19, 2020
    #1
  2. lNek0 Win User

    Trying to get back a digital game I once had

    Ok thank you. Because once the main account got banned, I switched to the other one so I did have to restart but I got very far and I still use the same account. But I just had to get a new Xbox and the game wasn’t here. That makes me feel a lot better
    knowing my purchases and things I earned on my account right now will be there.
  3. steeledwand7664 Win User

    Trying to get back a digital game I once had

    Basically this is what happened.

    You had your main account that you purchased Rainbow Six Siege on and set your original console as its home console, which allowed you to use play the game with your secondary account.

    Your main account got permanently suspended which caused you to lose the ability to redownload the games and sign in with that account but whatever console you had set as your home console for that account was still set that way and any other profile on
    that console was still able to play the games that were downloaded for that original account.

    Unfortunately you then had issues with the console and had to get it replaced and due to you not being able to sign into that account anymore you can not sign into the new console to make it as that profiles home console so have lost the capability of playing
    Rainbow Six Siege through that profiles license.

    Fortunately like what was said before as long as you were connected to the internet and there is a save file there all your game progress is saved to the cloud so if you purchase the game under another profile then and sign in with your now Main account
    all that progress would be resynched from the cloud with the local storage saves.
  4. Smwutches Win User

    Trying to get back a digital game I once had

    Even if your friend reported you as a joke, the enforcement team investigates every complaint they receive and will only issue a suspension if they determine you did something to violate the code of conduct/terms of service. They don't issue permanent
    bans lightly.
  5. ThisGameIsSucky Win User

    Trying to get back a digital game I once had

    Was Rainbow Six Siege owned by the secondary account? If it was owned by the primary account, and that account is now permanently suspended, then there's no possible way to get the game back without paying for it. Typically, when an account is suspended
    permanently all the content associated with that account (including all purchases) is therefore forfeited an will no longer be accessible... just like the account. You had mentioned that the accounts where, for lack of better terms, synced using the Home Xbox
    feature. If the primary account that owned the content is gone because of a factory reset, the reset effectively removing all traces of that account and its content licenses for good, then there's nothing you can do. If the account is permanently suspended,
    you shouldn't be able to access it, therefore you wouldn't be able to set it as the Home Xbox to receive content from it again.

    If your secondary account owned the content, you need to verify that account actually owned the content by signing in to the order history page with you r account and most likely try and contact billing support if its not showing up in your ready to install.

    https://account.microsoft.com/billing/orders/

    https://beta.support.xbox.com/contact-us

    Keep in mind, the Enforcement Team that deals with enforcement actions doesn't use the forums and cannot change anything regarding suspensions (temporary or permanent) unless they are reviewed through the case review feature. Though, as it appears your suspension
    is older than 24hours or so by like a year, you may not be eligible. If you still have that account's information, you can try and view its status on the Enforcement website.

    https://enforcement.xbox.com/en-US
  6. lNek0 Win User

    Trying to get back a digital game I once had

    Even after I spent hundreds on the game and the permanent ban was a friend being careless? There is also a fault on Xbox’s part with the update that I received. This was long after my first account got banned and I even deleted it off of the xbox itself
    but I was still playing Rainbow Six Siege. So not only did I have to get a brand new $500 Xbox, it also takes my games away that I paid my own money towards. I’m going off to college soon and I need to save up and gaming is a huge part of my life.
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Trying to get back a digital game I once had

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