Trying to figure out why I can't remove my credit card/ where it is linked

Cruzman12 · Jun 22, 2020

I got an xbox recently and when I went to buy live, I saw credit card information was already on it. I bought a year of gold (but no recurring subscription) and tried to then delete my card (not sure why it showed up in the first place) but it wouldn't let
me.

I made an azure account a few years ago so I contacted support thinking that may the issue, but I am not getting anywhere with them (I'm not sure we understand each other to be honest) and I don't have any subscription IDs. I have no idea why else my card
is linked with a service.

Can anyone help me out?

:)

Tayra87

You need to contact the support to check if rhey can switch the payment method for the aubacription,or you can switch it alone on acxount.microsoft.com. if you have an open balance,so its not possible for now to remove the payment method.

steeledwand7664

You want to sign into your account at account.microsoft.com/services and make sure that ANY subscription attached to that credit cards auto renew is turned off.

brandiesel1

I had a similar quetion before the way I removed a credit card was by adding a different one but I’m sure if you contact Microsoft they can help you remove it without adding a different one.

Yup. this is the only way. I think if you have a PayPal account that odd that will work too to help remove the other payment option.

Legendary Akagi

I had a similar quetion before the way I removed a credit card was by adding a different one but I’m sure if you contact Microsoft they can help you remove it without adding a different one.

Bac0nNL33z

Oh it will, my money will gladly be taken by Sony.

I can't remove both of my credit cards tho. If they have pre paid cards with codes on them why do I need to have a credit card on here. This is dumb.

Trying to figure out why I can't remove my credit card/ where it is linked