Trying to contact xbox support

Xbox Live Support now works on a callback system. You can
sign in at the Support site and request a callback for your issue, or you can chat in real-time with a Microsoft employee online. Just select the subject of your problem from the menu ... if you're asked to speak with a virtual agent, you can decline that.

Hello Panda,

Sorry for the issue with contacting support. They have a new system in place where you need to request a call back.

When you go to
Contact Us to get it to request a callback follow these steps:

• Step 1 ----select Xbox One
• Step 2 ----select see more options then subscription changes
• Step 3-----select show contact options
  
• Step 4 ----select request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

Xbox Forum Team

Hello!

Thank you for posting on the Xbox forums. We will be locking this thread due to it being revived by a new post. If there are any questions, discussions or issues that anyone would like to bring to our attention, please create a new thread. We will be more
than happy to answer any questions or provide solutions for any issues. Thank you again and happy gaming!

It makes it very difficult to get support because I don't know how to work the xbox so I have to get my son's help to get support I am very dissatisfied.

Support no longer uses an email. You can request a call back or chat with support at http://support.xbox.com/contact-us If you're not seeing those options, change your category/topic.
Most billing options will have those available.