Trying to contact microsoft support for warranty

Support no longer uses an email. You can request a call back or chat with support at http://support.xbox.com/contact-us If you're not seeing those options, change your category/topic.
Most billing options will have those available.

After you’ve registered your device, follow these steps:

1. Sign in to the Device servicespage with your Microsoft account credentials.
2. Select the device that you want repaired.
3. Follow the onscreen steps to complete your service order request.

After Device services receives your submission, they’ll send you a service order number and an order confirmation email that includes delivery or drop-off instructions.

Send in your device as soon as possible. If you don’t ship within 30 days of your request, your service order will be cancelled and the delivery label will no longer be valid. In countries or regions that offer a drop-off exchange, you must go to
the drop-off centre within 7 days from the date you created the order.

If after 24 hours you haven't received a confirmation email, check your email's junk folder or spam filter. If you don't find the email in junk or spam, contact Xbox Support.

If you receive a message that your phone number or email address is invalid, go to Change the email address or phone number for your Microsoft account to update your account contact info.

try contacting support for a warranty repair

Hey there, usually when things like this happen they're replaceable under warranty. Unless you bought the extended warranty, the manufacturer's warranty may be invalid as of right now... since your purchase was a few months ago. However, this issue may be
a manufacturing defect so you may still be able to receive a replacement under warranty to some degree.

I would start by trying to contact a Microsoft Store Support representative. You may be able to do that here:

https://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support

You may also be able to see about it on the Xbox Warranty and Service page here: https://beta.support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

Microsoft products have a one-year warranty on them have you tried contacting Microsoft support?

if the Warranty has expired there is a charge for it to be repaired