Trying to connect to Xbox 360 marketplace...won't connect?

Hello Nathan,

Please, create an Application Password if you don't have one.

Sign in to your Microsoft account here: https://account.microsoft.com/

Select Security > Advanced Security Options > Scroll down to Application Passwords and click on Create a New Application Password

Take note of this password and use it to log in to your account on your Xbox 360.

If you don't see the option to create an App Password, turn on 2-step verification first, it's on the same page.



Let me know if it works!

Hi Nathan, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Do you receive an error code?

Are you using an Xbox 360 console or trying via the website?

Yes 360 console, and the sign in would fail after I put in my email and password to log in

Hi There,

Sometimes the purchases on the Xbox 360 marketplace won't go through because the payment info is different. The Xbox 360 marketplace and Xbox One marketplace are separate so if you are making the purchase from the website, then it won't go through. Try to
make the purchase directly on the Xbox 360 or go into settings and try to ensure that the regions/payment info is lining up for both. I have the same issue with buying on the Xbox 360 website as well and I can only buy from the Xbox directly.

There is nothing wrong with my connection at all. It's literally just xbox 360 backward compatible games that won't connect. And the game I'm trying to play is a digital download of a 360 game so it definitely works, because it worked for me last year.