Trying to claim microsoft points on my xbox app is met with "Try again in a bit. Something...

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft points. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

I understand that you have already performed workarounds yet the issue still persists. I highly suggest you reach out directly to Microsoft Rewards Support for further assistance as they have the tools and resources to properly investigate this case. You may contact them using the link below:

https://rewards.bing.com/support

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Following this thread for answers. I have also run into this issue with one of my Xbox Series Xs. I have two and used to have both connected to the app. One day, I noticed my original XSX with a wired connection wasn’t listed on my app, and no matter what I try I’m unable to get it back on.

I’ve removed my account from the console. Restarted my router and modem. The only thing I haven’t done is a clean wipe of the XSX and starting from scratch. May try that soon here.

I removed my second XSX from the app and was able to successfully add it back onto the app. So I’m not sure if this means it’s something on the console-end, but I felt that was interesting and more justification for me to wipe the console and start from scratch.

Hello there @ChristinaBrunk, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

i have the xbox app on my phone but the app will not let me add my console to it. every time i try it says try again in a bit something went wrong.

Good day!



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com).



Thank you for your understanding.


Respectfully,



Microsoft Community Moderator