Trying to change xbox privacy settings

Hi BobNash5, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

If you're redirected on the support page it may mean that you're a child account/minor or you're on a family group.

First, make sure that there is indeed no organizer account linked to yours by signing in to https://account.microsoft.com/family. Once confirmed, use a different browser then sign in to https://account.xbox.com/settings.

Bob, try this:

Create a new account that can be considered as an adult account.

Once done, add your main account as a family organizer via the link below. https://account.microsoft.com/family/

Family settings should be the same below:

• NEW / Fictitious ACCOUNT - ORGANIZER • MAIN ACCOUNT - ORGANIZER

Once successfully added sign out from your main Microsoft account everywhere, if you're on PC and Console restart it, and try again.

Hope it works!

It says

Change your child’s Xbox privacy and online safety settings
when I try to change my privacy settings.

Hey RRR222,

If you've not already done so. Take a look over the information on how to
Troubleshoot changing privacy settings on Xbox One.

You can also try changing your privacy settings on the Xbox website. https://account.xbox.com/Settings

Hi there noamchemin,

Thanks for the reply. I'm sorry to hear about the issue with the changing online privacy settings. I recommend to try the following article:

Troubleshoot changing online safety or privacy settings on Xbox One. Click on that link and try the steps.

Hope this helps.