Trying to change gamertag to new email. "sorry we can't change your account right ...

Discus and support Trying to change gamertag to new email. "sorry we can't change your account right ... in XBoX on Consoles to solve the problem; Oh, and if what Klokkwork says is true, maybe a work-around should be made for the Xbox Support Supervisors so we, the gamers, can get gaming... Discussion in 'XBoX on Consoles' started by AVENGING STAR, Jan 17, 2014.

  1. Kingbing550
    Kingbing550 Guest

    Trying to change gamertag to new email. "sorry we can't change your account right ...


    Oh, and if what Klokkwork says is true, maybe a work-around should be made for the Xbox Support Supervisors so we, the gamers, can get gaming all-freaking-ready. I would really like to get on my new account to play COD: Advanced Warfare....I already know
    that's not going to happen.
     
    Kingbing550, Nov 2, 2014
    #16
  2. DoneCoin0282
    DoneCoin0282 Guest
    Having the same issue - need to swap this gamertag off this email (this is my primary email) so I can move my actual gamertag onto it.

    I have a 2 step swap process to go through and can't even get it started by removing this randomly-generated tag off my email.

    *** SAKE
     
    DoneCoin0282, Nov 29, 2014
    #17
  3. Jon_CC
    Jon_CC Guest
    Been having the same issues since September. The most annoying this is that almost anything can trip the 30-day waiting period. The one thing I'm still not clear of is the last requirement for the target e-mail:

    The target Microsoft account cannot have a billing account or non-Xbox subscription associated with it. (Examples include Office 365, OneDrive paid storage, and past purchases at the Windows Store.)

    The past purchases thing sticks out to me. Are they saying if you've ever bought anything with the target account at the Windows Store, you're pretty much out of luck permanently or just for the 30 days? When I've called or chatted online I get different
    answers from Xbox Support. Some have told me that buying something or downloading an app of any kind resets the 30-day clock. Others seem to have no idea what exactly can resets the 30-day clock.
     
    Jon_CC, Nov 30, 2014
    #18
  4. Trying to change gamertag to new email. "sorry we can't change your account right ...

    Hey everyone!

    If you are continuing to experience account issues, please go ahead and create a new thread. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have
    tried. Thanks in advance!
     
    Mister Quimby, Oct 31, 2018
    #19
  5. AVENGING STAR Win User

    Trying to change gamertag to new email. "sorry we can't change your account right now!!"

    no. I created a new email, tried to swap my gamertag over to it, got the "Sorry we can't change your microsoft account right now" message, spoke to support and was told that I had to wait for the email address to be 30 days old before I can swap. Waited
    30 days, tried again only to get "Sorry we can't change your microsoft account right now" and no idea what to do next. frustrating is the word. I can't believe it can be so difficult to do such a simple task with my account. Any ideas would be most appreciated!
  6. Rotating Cube Win User

    Account transfer clarification

    Ok I followed the steps but now I have a new problem. At the end where you try to confirm changing the associated email, I get this message : "Sorry, we can't change your Microsoft account right now. For more info, go to Xbox.com/AccountSwap." What is causing
    this? This is the first time I have ever even attempted an account transfer.
  7. Player169092269 Win User

    changing xbox live acc email n stuff

    Ok Im a little late but I tried to change the 's email to a different one that I just made 2 days ago. It says "Sorry, we can't change your Microsoft account right now. For more info, go to Xbox.com/AccountSwap." I'm propably going to try
    change it to my older email and see what happens.
  8. SammieChaos Win User

    how to change a profile to my xbox account?

    What exactly are you wanting to change? Are you wanting to use a new email with the account, or are you trying to change your gamertag?

    If you are wanting to use an old profile, you would have to sign into the profile by using the email and password associated with that gamertag.

    If you could provide a bit more information we should be able to get you in the right direction.
  9. DigitalAssassin Win User

    Need Help For Account Email Switch

    Hi there, you can move a gamertag to a different Microsoft account only once every 30 days. This includes new gamertags downloaded from Xbox Live.

    -

    If you try to move a gamertag before 30 days have passed since the last time you moved it, you’ll get the following error message: Sorry, we can't change your Microsoft account right now.
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