Trying to change gamertag to new email. "sorry we can't change your account right ...

Kingbing550 · Nov 2, 2014

Oh, and if what Klokkwork says is true, maybe a work-around should be made for the Xbox Support Supervisors so we, the gamers, can get gaming all-freaking-ready. I would really like to get on my new account to play COD: Advanced Warfare....I already know
that's not going to happen.

DoneCoin0282 · Nov 29, 2014

Having the same issue - need to swap this gamertag off this email (this is my primary email) so I can move my actual gamertag onto it.

I have a 2 step swap process to go through and can't even get it started by removing this randomly-generated tag off my email.

*** SAKE

Jon_CC · Nov 30, 2014

Been having the same issues since September. The most annoying this is that almost anything can trip the 30-day waiting period. The one thing I'm still not clear of is the last requirement for the target e-mail:

The target Microsoft account cannot have a billing account or non-Xbox subscription associated with it. (Examples include Office 365, OneDrive paid storage, and past purchases at the Windows Store.)

The past purchases thing sticks out to me. Are they saying if you've ever bought anything with the target account at the Windows Store, you're pretty much out of luck permanently or just for the 30 days? When I've called or chatted online I get different
answers from Xbox Support. Some have told me that buying something or downloading an app of any kind resets the 30-day clock. Others seem to have no idea what exactly can resets the 30-day clock.

Mister Quimby · Oct 31, 2018

Hey everyone!

If you are continuing to experience account issues, please go ahead and create a new thread. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have
tried. Thanks in advance!

AVENGING STAR

no. I created a new email, tried to swap my gamertag over to it, got the "Sorry we can't change your microsoft account right now" message, spoke to support and was told that I had to wait for the email address to be 30 days old before I can swap. Waited
30 days, tried again only to get "Sorry we can't change your microsoft account right now" and no idea what to do next. frustrating is the word. I can't believe it can be so difficult to do such a simple task with my account. Any ideas would be most appreciated!

Rotating Cube

Ok I followed the steps but now I have a new problem. At the end where you try to confirm changing the associated email, I get this message : "Sorry, we can't change your Microsoft account right now. For more info, go to Xbox.com/AccountSwap." What is causing
this? This is the first time I have ever even attempted an account transfer.

Player169092269

Ok Im a little late but I tried to change the 's email to a different one that I just made 2 days ago. It says "Sorry, we can't change your Microsoft account right now. For more info, go to Xbox.com/AccountSwap." I'm propably going to try
change it to my older email and see what happens.

SammieChaos

What exactly are you wanting to change? Are you wanting to use a new email with the account, or are you trying to change your gamertag?

If you are wanting to use an old profile, you would have to sign into the profile by using the email and password associated with that gamertag.

If you could provide a bit more information we should be able to get you in the right direction.

DigitalAssassin

Hi there, you can move a gamertag to a different Microsoft account only once every 30 days. This includes new gamertags downloaded from Xbox Live.

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If you try to move a gamertag before 30 days have passed since the last time you moved it, you’ll get the following error message: Sorry, we can't change your Microsoft account right now.

Trying to change gamertag to new email. "sorry we can't change your account right ...