Trying to change gamertag to new email. "sorry we can't change your account right ...

This is driving me insane.

I made a new email and have tried to move my gamertag to it using the way described on the xbox site. I can get as far as the final change account screen and then it comes up with the "Sorry we can't change your microsoft account right now" message. This
is really annoying me now as there is no help once the message appears.

Any help would be very appreciated!

:)

 

Error changing e-mail adress

I've ben trying for 2 weeks to change my email adress of my gamertag, but it gives an error "Sorry, we can't change your Microsoft account right now.". I never change my email since the beginning. (I know about the 30 day rule)

Any ideas?

 

Changing emails

[quote user="Str8UpHero"]

I'm trying to change the windows live id associated with this account with a new one that I have just created and it's not letting me. I keep getting the error message "Sorry, we can't change your Microsoft account right now. For more info, go to Xbox.com/AccountSwap."

[/quote]Hey there Hero. Please review the Transfer Your Gamertag to Another Microsoft Account
article for information regarding moving your gamertag to another microsoft. That article will explain why you're getting that error.

 

Hello. you can only change a Gamertag to another Microsoft Account if the following conditions are met.

You can move a gamertag to a different Microsoft account only once every 30 days.

• This includes new gamertags downloaded from Xbox Live.
• If you try to move a gamertag before 30 days have passed since the last time you moved it, you’ll get the following error message:
  

 

You have to wait 30 days after adding your account to your Xbox before you are allowed to move the gamertag to another e-mail address. This is to prevent "hackers" from stealing your tag.

 

I eventually discovered (after a lengthy chat with an online support) that the 30 day rule applies to a new email account. If you make a new email just for your xbox account you have to wait 30 to be able to change over to it from the current one. Does anyone
know if this is correct? I will be waiting for 30 days now to see if it is true...

 

Hey again AVENGING. Yes, the information the Xbox Support Agent gave is indeed correct.

 

Hi, I have patiently waited for 30 days as told to by the xbox support agent. Tried to follow the steps to transfer my gamertag to my new email. AGAIN it says "Sorry we can't change your microsoft account right now". I am now having to use 2 seperate email
accounts, 1 for xbox one for emails. This is poor and I am pretty f'd off. Any thoughts of what I can do next?

 

I have trying to do this since August and I feel you pain

 

I don't think I have the patience to sit through an hour long conversation with a support agent that will tell me the same old things and get me nowhere again...

 

You didn't recently perform a password reset on the old account, did you? There are a number of things that trip the 30-day waiting period. Resetting password, downloading profile, changing Microsoft Account email, etc. All things potential account thieves
might do to lock an owner out of an account. The system, erring on the side of caution, withdraws into its shell for 30 days before popping its head back out. And if you make changes during those 30 days, it resets the 30 days waiting period again.

 

no. I created a new email, tried to swap my gamertag over to it, got the "Sorry we can't change your microsoft account right now" message, spoke to support and was told that I had to wait for the email address to be 30 days old before I can swap. Waited
30 days, tried again only to get "Sorry we can't change your microsoft account right now" and no idea what to do next. frustrating is the word. I can't believe it can be so difficult to do such a simple task with my account. Any ideas would be most appreciated!

 

i need help changing my microsoft account for my xbox live account because i cant access my yahoo for it right now so im trying to change it but when i got everything right and pressed yes i agree to change email it says sorry cant switch for some reason
and it says visit xbox.com/swap and i cant find it on here.can someone help me.

 

If I try to change my account during the 30 day period, does the 30 day timer reset? I have been trying to change accounts for a few months now btw

 

This is freaking ridiculous. I just got off of a call with Xbox support. The lady on the other end was more than willing to help me with the issue, but in the end, nothing was accomplished. She did say something interesting, though. I'll paraphrase: "My
supervisor has not had much success in account swapping." Seriously? I passed all requirements, which I double and triple checked by the way. So after more than an hour, I'm still left with the same problem. I want to change from the old address to the new
one. If it's just not possible, then maybe someone needs to put some developers on the [Mod Removed] List. I know whomever they are, they are definitely on mine. Good job Microsoft.....