Trying To Cancel a Subscription

Hello! My name is Ben a fellow member here in the community, not a Microsoft employee. Hope you are doing well!

With regards to this problem, have you somehow tried checking other email addresses you can remember via https://account.microsoft.com/services page? Once you sign in to the right account where the transaction is associated, the subscription will appear on this page.

I am afraid we cannot check accounts here, there is no guarantee an Xbox support would be able to do so as well if the user cannot verify what account is that too. Another way is to contact the payment provider where you are being charged to request and block the transactions, and file a dispute for unauthorized charges.

But here is the link as well where you can contact the Xbox support directly https://support.xbox.com/en-US/contact-us

On the page, click on "Contact us" > Subscriptions & billing > I can't redeem a code > Type in "Support" then there you should see option to message or request a callback from the Xbox team. The option I provided here is diferent, this is just a way to easily find the option to reach the Xbox support.

I would suggest to go for the chat option instead, based on experience it is much faster than the callback.

I hope the information helps. Feel free to post back in the community if you have other questions and we will try our best to assist.

Kind regards,

Ben

contact xbox Support on phone and let them do it

in General use
account.xbox.com/.../Manage and there should be an Option to cancel automatic renewal

Did you ever get an answer to this? I have been having the same issue and getting really frustrated....

Um, just logged on and have been trying for about an hour to get this taken care of also. Majorly lame.

Hello. If you live in the U.S. the support number is 1-800-4MY-XBOX (1-800-469-9269.). It's how I turn off auto-renew, the computer never worked for me.

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Peace, J.R.