Trying to add payment method for account in Kenya

aminga74 · Mar 25, 2019

It seems it is almost impossible to add a payment method for somebody that is outside the US and Europe.

Tried to purchase a game or a subsription but keep getting the errorMessage below (screen shot below). Please can somebody look into this

:)

ngocphi

You can add a payment method fro. Outside the us and europe however you CAN only add one from a xbox live supported region

Kenya isnt a xbox live supported region

Sinapore australia india japan china korea south africa egypt saudi arabia uae etc are all xbox supported regions

https://www.xbox.com/en-CA/live/countries is all xbox live supported regions

For any online service you must live in a supported region

This is controlled by your chamber of commerce and local laws

M3tal Daz3

For payment and billing issues contact xbox support: http://support.xbox.com/contact-us

Geth

I would delete that screenshot

Rostom L

Hi Nur!

Have you tried to add a different payment method to your account? It may be an issue with your payment method itself.

To further isolate it, try to add your payment method on a different account.

Just make sure that your account region, billing information, and the region where your card was issued are all in the same country.

JosefLBohorquez

Thank you, I was double checking and Slovakia is a supported region

What about using a different payment method?
Still the same?

Or if you can add a PayPal account, try linking your card with PayPal and then add the account as a payment method

Trying to add payment method for account in Kenya