Trying to access an old Xbox live account

Hello!

Hope you are well. I'll be glad to help you, just remember that you're not talking to a Microsoft employee.

I am very sorry you are going through this situation, unfortunately Microsoft has very strict policies regarding account recovery, only we as owners can recover accounts using the tools offered by Microsoft and providing exactly the same information we used to set it up, technical support cannot help you beyond offering you the same tools.

You can fill out the following recovery form up to two times per day.

https://account.live.com/acsr

Try to include new and relevant information that will help verify that you are the owner of the account.

Remember that this is a public forum and that those of us who participate in it are common players, I am not part of Microsoft support nor can I enter the system, the only thing I can do is provide you with information that might help you.

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

Thank you, I will continue to try and use the account recovery maybe one day I will eventually get my old account back, but for now I'll use this one. Thank you for letting me know that there is only other users in here.

Did you try these troubleshooting tips to get access to your old account? Try this link to access the tips.

support.xbox.com/.../xbox-live-sign-in

in short old xbox live account lost, still want same Facebook on new account, can't access old xbox account to unlink, and Facebook doesn't show my Facebook as connected but when I try connecting Facebook to new account it says it's logged in to the old
account.

Hello,

You will have to contact support please.

Click here

Good luck!