Try to buy own copy of Shadow of Mordor, says I already own the game, but I don't

Hi,

I tried the free play on Shadow of Mordor this weekend and I decided to buy it for 6€. But when I click to buy it, it says, that I already own the game (date of purchase 10. August 2011 --> on that date, neither Xbox One nor the game were published...).
But I definitive don't (I removed it from the Xbox and looked for it in the available for install area, it was not there as expected).

So, I'm afraid that tomorrow, when the game is not free to play anymore, the price of 6€ will not be available as well... I tried on Xbox One, Internet Explorer/Edge and Xbox App for Android. Always the same result.

Best regard

:)

 

I'm trying to buy Shadow of Mordor but...

Hello, i'm having a problem with the xbox store, when i try to purchase Shadow of mordor a message appear saying i already own the game, when i clearly don't.

Is the system confusing because shadow of mordor is in on free weekend? Is there anything i can do to actually buy the game on the store?

I have already tried on xbox.com, but the same message will pop when i try to buy the game, saying i already own the game.

I'm currently downloading the game (since its free anyway for the next 5 hours) hoping that something will trigger in the system to let me buy it, even thou i higly doubt it.

Does anyone have or have already had this type of problem?

Also, sorry for my bad english-

 

Trying to buy game that xbox thinks I own.

I'm trying to buy The shadows of Mordor GoTY Edition. Every time I try to buy it says I already own. I own the original game but I deleted it and it still won't let me buy. Is it because it's free play for the weekend?

 

Hey guys,

It seems that multiple users are affected with this issue.

Try to contact Xbox Support for further details: Contact Us | Xbox Support