Try that again something happened on our end...

I've been getting the same thing for nearly 2 weeks now, I unsubscribed and bought a 3 month pass, and tried adding that info in, it also came up, then I thought I might be able to redeem it on my phone, and once again it said the same thing

Not sure why it's showing up as "Unidentified User" (OP here)

Username:

For this issue you would need to contact xbox support: (800) 469-9269 if you're in the US/Canada or
http://support.xbox.com/contact-us

Hi there,

for any payment/billing issues it's best to contact Xbox Support via Phone or Microsoft Support Chat at
http://support.xbox.com/contact-us

They are the only ones that can do a more in depth check into the issue and hopefully sort the issue

Let us know the results

Hey there talkost.

So that we can best help out, can you please clarify when you're getting that error? If you haven't already, please try a quick power cycle on your Xbox One by holding down the power button for 8-10 seconds. Keep us in the loop with what's going on. Happy to
help!