"Try that again" "Something happened on our end" while entering a 6 month live code

yesdoka · Sep 13, 2017

So I bought a code for a 6 month live membership and I entered it on the store and it showed the "here is what you get" and that was correct so I confirmed and it brought me to a screen saying "Try that again " " Something happened on our end"

I've tried to re enter the code and it just does the same thing every time

:)

MichaelHuang261 · Sep 13, 2017

A problems about xbox live gold

I redeem my code of xbox live 12 months gold gift card and see "try again something happened on our end. waiting a bit might help." and I wait for it all night and try again, it stil show up "try again something happened on our
end. waiting a bit might help." . Please hlep me with that, think you.

Mythsnmagic · Sep 13, 2017

Xbox live code

I have tried entering a code for xbox live. It shows the 12 month subscription, and i press confirm. I then get a message `TRY THAT AGAIN Something happened our end. Waiting a bit might help.`

I have tried multiple times now, same response.

Mister Mascot · Sep 14, 2017

Hey there yesdoka,

Sorry to hear about the issue with redeeming the code. Have you tried the
Prepaid Code Troubleshooting guide yet? Sometimes that can help out. Where are you physically located currently? Does your account match the region? Is your console also connecting to Xbox Live within that region? Try to redeem the code on xbox.com
HERE to see if that helps.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Mister Mascot

Hey there yesdoka,

Sorry to hear about the issue with redeeming the code. Have you tried the
Prepaid Code Troubleshooting guide yet? Sometimes that can help out. Where are you physically located currently? Does your account match the region? Is your console also connecting to Xbox Live within that region? Try to redeem the code on xbox.com
HERE to see if that helps.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Slushy82

I've been getting the same thing for nearly 2 weeks now, I unsubscribed and bought a 3 month pass, and tried adding that info in, it also came up, then I thought I might be able to redeem it on my phone, and once again it said the same thing

Bismarck0903

Not sure why it's showing up as "Unidentified User" (OP here)

Username:

M3tal Daz3

For this issue you would need to contact xbox support: (800) 469-9269 if you're in the US/Canada or
http://support.xbox.com/contact-us

WPAK

Hi there,

for any payment/billing issues it's best to contact Xbox Support via Phone or Microsoft Support Chat at
http://support.xbox.com/contact-us

They are the only ones that can do a more in depth check into the issue and hopefully sort the issue

Let us know the results

"Try that again" "Something happened on our end" while entering a 6 month live code