'Try Again in a While' error message

Mighty Midnight · Apr 4, 2019

Every time I click on a certain game, just the one game, a message comes on screen saying 'apologies, our service isn't working properly at the moment. To check Xbox Live server status, go to https://support.xbox.com.' There is no error code, I do not know
what this means and I do not how to fix it. Can anyone help?

Edit: when I click on the game, it now comes up with a screen saying 'getting your game ready, this might take a moment or two,' but it immediately disappears and is replaced by the error message above. I tried uninstalling and reinstalling the game, and
this has been happening since that, so I think it may have caused it.

:)

grfootball80

This happens to me with the Netflix and hulu app a lot. The fix for me has been to uninstall and reinstall.

XBF Diego M

Hi there,

I'm sorry to hear this game is still not opening up for you.

At this point if nothing else on this thread has helped you will need to try out a

soft factory reset. Make sure to select "keep my games & apps" and have your account login information plus your WIFI password ready because you will need to re-add the account and re-connect to your network.

Follow that guide completely and let us know if the soft factory reset solves the issue.

Mighty Midnight

Thank you, but the game still will not open. It continues to show the error messages without starting the game.

Mighty Midnight

I tried all three of the methods shown in the link, but none of them have fixed the issue.

Mighty Midnight

I have, but it hasn't changed

'Try Again in a While' error message