Try a different way to pay

benj2332 · Nov 8, 2017

my Xbox account has been suspended for some reason and it won’t except my card details. I’ve gone to Microsoft and tried to update my details but again won’t except them.

I have plenty of money in my account and everything else is working fine on it but Xbox won’t let me pay my bill or let me update my details.

I’m receiving this code - 25055-ijmkEgAAAAAAAAAA-eee4492c-c813-4e90-8038-5cc53f328590

Please help!!

:)

G3THYNGUNDY · Nov 8, 2017

Try a different way to pay??

trying to buy a game on the store but when I put my card details in it says “try a different way to pay” at the bottom is also says PI-bannedpaymentinstrument?? Please help!!

yooperswagg · Nov 8, 2017

Use a different way to pay

Very very displeased with the way everything has worked out with my xbox one purchase. Everything has been such as a hassle. from retrieving my gamertag because my old email is no longer valid, to now not being able to buy something from your store because
i live in guam and there is no way to input this on the payment methods. Everyone at microsoft needs to start focusing on the nutz and boltz of these systems and not the cool "face and voice recognition software". What does all that matter if i cant even play
a game on the device i bought to play games on!!!!

WPAK · Nov 8, 2017

Hi there,

if you are experiecing issues with updating your payment options, be sure to check out
http://account.microsoft.com/services and the payment options.

If you can't update them there either then the best option is to contact Xbox Support (By Phone or Microsoft Support Chat) via Contact Us | Xbox Support

WPAK

Hi there,

if you are experiecing issues with updating your payment options, be sure to check out
http://account.microsoft.com/services and the payment options.

If you can't update them there either then the best option is to contact Xbox Support (By Phone or Microsoft Support Chat) via http://support.xbox.com/contact-us

Rodrigo Oliver

Hi EthanPrinzy, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Discord promotion for Game Pass is only for new subscribers.

Were you a subscriber in the past?

5a5c9da1-3842-45a6-b

I believe if you have had Game Pass Ultimate in the past then you would not be eligible for a promotional code, if that's what the code is.

Lucas Lauer

Would you please try to share a screenshot with the exact error message?

Also, what country do you current live in?

SteveYT77

No, I have never had Game Pass before. Why is this happening?

Try a different way to pay