Truly awful customer service

OhMyBarnes · Oct 24, 2020

Xbox One X abruptly died due to a harder failure. I take incredibly good care of my things, so this is just a bad luck scenario, and Microsoft is only willing to take more of my money, because the $500 I paid for the system initially isn't enough. I've
been with Xbox since the 1st system, had a few 360s, and I've had every model of the One.

To suggest that Microsoft is unwilling to A. stand behind their product and take care of the customer or even B. pretend to care is a massive disappointment.

I have already happily made up my mind to purchase a PS4 Pro tonight after work. I'm 35 with many years of gaming left and many more dollars to send, and Xbox will not be getting a SINGLE cent from me for the rest of my life.

The Xbox One X is still, for the next 2-3 weeks, Xbox's most powerful console. Thats like saying its the most powerful car int h junkyard. Because all have is a paperweight.

Incredibly not cool, and they've only succeeded in pushing away a loyal customer. Peace

(even if they were to try and make it right now, I would sell whatever they gave me and just go with Playstation anyways on principle, it's very clear their customers mean noting to them)

My question, right....why do people still buy their junk?

:)

Smwutches

If it's out of warranty, that's pretty normal for any company to charge. Playstation does the same thing if you need to send it in after the warranty has ended.

OhMyBarnes

Yeah, that's a very handy and lame answer to pull out. I work in customer service. I have been able to get customers accommodated out of warranty for items costing many thousands of dollars. So again, to suggest that microsoft is not able or willing to
take care of their customer who had an awful experience through no fault of their own is all I need to know to take my business elsewhere.

I'm trying to caution others.

XBF George L

Hello!

Thanks for reaching out to us here on the forums with this situation. Xbox support absolutely exists. I do apologize for the inconvenience you are currently experiencing. From the sounds of the issue it does seem as though all troubleshooting options have
been exhausted. I'm sure you've tried it on other TV's to see if the issue persists. If that is the case then you should look into

Getting your Xbox console or Kinect sensor serviced. Hope this helps.

I will be locking this thread due to violations of the
Xbox Forum Guidelines.:

9) Please do not have a large percentage of your posts that are only negative rants against anything Microsoft, Xbox, or the membership. This is a form of trolling that only inflames the community and incites more flaming and
abusive posts.

CAPTAIN BUMFISH

[quote user="Dr Black Bones"] Try contacting Xbox Support through twitter, they usually help out a lot more than the phone support in my opinion. Check them out here:
twitter.com/XboxSupport [/quote]

I also agree with this. +1

Miss Ghidorah

Hey ScruffyMcHagg1s,

We're incredibly sorry to hear that, especially since that's not fair to you at all. What exactly do you need help with? Would you mind being descriptive with your issue?

We would absolutely love to help you out and hopefully resolve your issue.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best info.

Truly awful customer service