Trove Xbox Live Rewards Not Appearing In Store

FeAr Scythe · May 25, 2017

I've redeemed several codes so far, to no avail. Nothing appears in the in-game store, the store on Xbox One, or the store on the Xbox website itself. There is nothing, and I've received nothing for any of the codes I've redeemed as of yet.

:)

XBLRewards8 · May 25, 2017

Trove Xbox Live Rewards Not Appearing After Redeemed

Hello Xylisythe,

We'll reach out to our partner for this offer and investigate where these coins are going. We'll update you here once we know more!

XBLRewards8 · May 25, 2017

Trove Xbox Live Rewards Not Appearing After Redeemed

Hello Xylisythe,

Since this may be an issue with how coins are being redeemed in game, you will have to reach out to Trove's support team. You can contact them via email at (L: *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***). Please be sure to make the
subject line in your email “FREEdom Rewards- Cleared by MS Support”. We have contacted them about your particular issue, and this subject line will highlight you as the user experiencing the issue. Please also include your gamertag
in the email body. This will help them to look up the pertinent information for your account. Apologies for the inconvenience.

FeAr Scythe · May 27, 2017

Bumping due to lack of response.

Murphs-A47006C9-2185-475E-9A8D-0764BA5872CE · May 27, 2017

The staff works Monday - Friday from 9am to 5pm PST and do not work on the weekends, also, they will likely not be working Monday as that is an American holiday. You also do not want to bump posts because they respond to threads oldest to newest. Bumping
could put you to the end of the line.

XBLRewards8 · Nov 3, 2018

Hello Xylisythe,

We see multiple code redemptions on your account. These coins should show up in your "Claims" window as 10 Dragon Coins with a time of redemption, as well as appear in your currency inventory, in the dragon coins tab. Note that the currency inventory page
by default will only show basic currencies, and you will have to press right on the directional pad to switch tabs to your dragon coin currency page.

FeAr Scythe

Bumping due to lack of response.

XBLRewards8

Hello Xylisythe,

We see multiple code redemptions on your account. These coins should show up in your "Claims" window as 10 Dragon Coins with a time of redemption, as well as appear in your currency inventory, in the dragon coins tab. Note that the currency inventory page
by default will only show basic currencies, and you will have to press right on the directional pad to switch tabs to your dragon coin currency page.

Murphs-A47006C9-2185

The staff works Monday - Friday from 9am to 5pm PST and do not work on the weekends, also, they will likely not be working Monday as that is an American holiday. You also do not want to bump posts because they respond to threads oldest to newest. Bumping
could put you to the end of the line.

XBLRewards8

Hello SheCrazy8,

It can take up to 96 hours for us to receive and process information, like your survey and Trove activity. This is mentioned in the FAQ for the Trove offer:

When and how will I receive my Reward?

Once you've completed a 30-minute segment of playtime in the game, come back to the FREEdom Rewards page and sign in to your Xbox Live Rewards account. You should see a button that appears by the completed
offer that will prompt you to redeem your Reward and that will take you to a page where all of your prize tokens will be listed.
Please note that it can take up to 96 hours after the offer has been successfully completed for it to appear on the site.

XBLRewards8

Hello Xylisythe,

Since this may be an issue with how coins are being redeemed in game, you will have to reach out to Trove's support team. You can contact them via email at (L: *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***). Please be sure to make the
subject line in your email “FREEdom Rewards- Cleared by MS Support”. We have contacted them about your particular issue, and this subject line will highlight you as the user experiencing the issue. Please also include your gamertag
in the email body. This will help them to look up the pertinent information for your account. Apologies for the inconvenience.

Trove Xbox Live Rewards Not Appearing In Store