Trove over 96 hours and no rewards button

NothingANada · May 5, 2017

I played for the amount of time required to unlock the reward but it's been over 96 hours and it hasn't shown the reward button. I fear that it may not have recorded my time playing as it still tells me to download it even though i have it downloaded.

:)

XBLRewards8 · May 5, 2017

Not receiving freedom rewards

Hello SheCrazy8,

It can take up to 96 hours for us to receive and process information, like your survey and Trove activity. This is mentioned in the FAQ for the Trove offer:

When and how will I receive my Reward?

Once you've completed a 30-minute segment of playtime in the game, come back to the FREEdom Rewards page and sign in to your Xbox Live Rewards account. You should see a button that appears by the completed
offer that will prompt you to redeem your Reward and that will take you to a page where all of your prize tokens will be listed.
Please note that it can take up to 96 hours after the offer has been successfully completed for it to appear on the site.

XBLRewards8 · May 5, 2017

Gold account not receiving credits for trove.

Hello BornAProphet,

Keep in mind that it takes us up to 96 hours (four days) to receive and process information, as outlined in the FAQ for this offer. We see that there is a redemption link for your tokens for Trove. This link is available on the Trove section of the FREEdom
Rewards page (Xbox Live Rewards).

XBLRewards8 · May 5, 2017

Hello NothingANada,

Please note that the 96 hour period for processing can mean the full 96 hours for some cases; therefore your activity on Monday should be recognized by tonight, as mentioned in our FAQ:

When and how will I receive my Reward?

Once you've completed a 30-minute segment of playtime in the game, come back to the FREEdom Rewards page and sign in to your Xbox Live Rewards account. You should see a button that appears by the completed
offer that will prompt you to redeem your Reward and that will take you to a page where all of your prize tokens will be listed. Please note that it can take up to 96 hours after the offer has been successfully completed for it to appear on the site.

XBLRewards8

Hello NothingANada,

Please note that the 96 hour period for processing can mean the full 96 hours for some cases; therefore your activity on Monday should be recognized by tonight, as mentioned in our FAQ:

When and how will I receive my Reward?

Once you've completed a 30-minute segment of playtime in the game, come back to the FREEdom Rewards page and sign in to your Xbox Live Rewards account. You should see a button that appears by the completed
offer that will prompt you to redeem your Reward and that will take you to a page where all of your prize tokens will be listed. Please note that it can take up to 96 hours after the offer has been successfully completed for it to appear on the site.

XBLRewards8

Hello BornAProphet,

Keep in mind that it takes us up to 96 hours (four days) to receive and process information, as outlined in the FAQ for this offer. We see that there is a redemption link for your tokens for Trove. This link is available on the Trove section of the FREEdom
Rewards page (https://rewards.xbox.com/freedom-rewards/).

XBLRewards8

Hello BornAProphet,

Keep in mind that it takes us up to 96 hours (four days) to receive and process information, as outlined in the FAQ for this offer. We see that there is a redemption link for your tokens for Trove. This link is available on the Trove section of the FREEdom
Rewards page (https://rewards.xbox.com/freedom-rewards/).

XBLRewards8

Hello SheCrazy8,

It can take up to 96 hours for us to receive and process information, like your survey and Trove activity. This is mentioned in the FAQ for the Trove offer:

When and how will I receive my Reward?

Once you've completed a 30-minute segment of playtime in the game, come back to the FREEdom Rewards page and sign in to your Xbox Live Rewards account. You should see a button that appears by the completed
offer that will prompt you to redeem your Reward and that will take you to a page where all of your prize tokens will be listed.
Please note that it can take up to 96 hours after the offer has been successfully completed for it to appear on the site.

Smwutches

Since the program is tied to your account, it will recognize any activity you do. After about 96 hours you should be able to click on the Trove offer on the rewards site and it will take you to any rewards you have earned.

Trove over 96 hours and no rewards button