troubleshooting Xbox one

Hey there,

Do these issues persist after a power cycle? To do this, press and hold the power button on the Xbox One until your console fully powers down. If the issue continues, try a

Factory Restore on your Xbox One console by selecting 'Reset and keep my games & apps'.

Hope this helps!

Hi there,

since a factory reset or updating via usb doesn't seem to fix the issue the only option that remains is to have the console be repaired

See this link for the steps on how to do that:
https://support.xbox.com/my-account/warranty-and-service/getting-your-product-serviced

If you want to be really sure, you can contact Xbox Support via Phone or Microsoft Support Chat at
http://support.xbox.com/contact-us to check if they have any other advise (I assume they will advise the same) and they will also be able to help you set up a repair request if
needed.

Let us know the results

Hi

Can you please try to carry out the offline update as detailed in the link below and see if you can get the console to Troubleshoot screen and then select the option to reset this Xbox.

https://support.xbox.com/en-US/xbox-one/console/system-updates-solution

Hi there Tyler,

Thanks for reaching out here in Xbox Forums. I understand there is an issue with the Xbox One console starting up on the troubleshooting screen. If the console has been factory reset and it continues to loop, we recommend to visit the
Device service and Repair
site or contact Customer Support for further assistance. This sounds like there may something wrong with
the hardware in the Xbox One.

Give this a try and let us know the results.

Hi there RIcardo20026

Hi there have you tried this trouble shooter? https://support.xbox.com/en-US/xbox-one/console/console-turns-off-unexpectedly