troubleshooting subscrption

Hi there,

In addition to the advice given in this thread, have you tried power cycling your network? That means, to unplug your router and Xbox from the mains for a minute or so, and powering on again. 9 out of 10 times, having a fresh connection to the network, cures
any kind synchronisation issue, and this method has worked numerous times in the past, with many folks.

Give it a try and let us know how it goes.

Best,

L

Have you had an email stating you have been charged ?

If you are still having issues be sure to reply, we will gladly help you

Their could be a slight delay in the network. I'd advise to wait at least 30 mins.

Did it show up in your purchases on
account.microsoft.com?