Troubleshooting new game

Although you've tried a power cycle, try a hard reset; hold the power button for 10 seconds then press it again to reboot the system. Your games and saves etc aren't affected by a hard reset.

Hello Tawny, thanks for sharing that. I can suggest other possible solutions in that case:

Option A:

1. Sign out from your account on both Xbox app and Microsoft Store

2. Reset the Microsoft store cache using the wreset.exe command

You can follow detailed instructions here

https://support.microsoft.com/account-billing/m...

3. Double check if everything is up to date via Windows Settings > Update and Security > Windows Update, also check for Updates via Microsoft store

4. Once everything is up to date try now to sign in with your account on both Xbox app and Microsoft Store

5. Finally open the Xbox app and see if you can install the game

Option B:

Open task manager and go to the startup tab, once there click "disable" on each app listed there

After that Restart the PC and see if the problem is solved

Option C:

Do a clean boot in your Windows PC. For that please follow this article

https://support.microsoft.com/topic/how-to-perf...

Hi Tawny, this is Manuela!. I'm an Independent Advisor and community user like you willing to assist with this

I just want to confirm, now the download is always stuck in 40% or if you wait a while an error code appears?
If you're receiving an error code after waiting a while please list it here

Meanwhile, may I know if you tried all the possible to provided in this article?
https://support.xbox.com/help/games-apps/troubl...

And what system are you using, Windows 10 or 11?

Hey MUHAMUD 360! Give these steps a shot in this order and let me know if it helps at all.

1. - Go to the settings and disable the 'Record with DVR' setting
2. - Hold the power button till your console turns off
3. - Unplug the power cable, and leave it unplugged for ~5 mins
4. - Plug it back in, and re-enable the option.

Thanks!

Hi Sorry for the inconvience ive found out the problem and have solved. thanks for reaching out anyways.