troubleshooting menu generated an error now console wont' switch on

Are you able to do anything at all on the console or does the error message block you from accessing the settings menu etc? Troubleshooting is limited if you can access anything on the console and your posts makes it sound like the error pops up when you
switch on the console and blocks you from the menus. Is this accurate?

Hi

If your console is set to power save mode when the console is switched off the light on the power brick should be orange.

If you are unable to switch your console on please follow the troubleshooting guide below reference this.

http://support.xbox.com/xbox-one/console/console-wont-power-on

Thanks for the reply.

Firstly, I can't actually access the Xbox home screen; only the Troubleshoot menu, so your first link wont help me.

And I've tried the console reset with USB before and when i press the 'Offline system update' button on the "Troubleshoot" menu, it flashes to the update screen, then takes me back to the Troubleshoot menu. In short, it doesnt work.

Thanks for the help though.

Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

Thank you so much for the detailed information. We need to isolate the issue further, is there a way for you to use a different TV? If there is no available, let's then try to reset the console keeping your games and apps to remove any corrupted file that may be causing the issue.

Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

Hi,

Sorry about your issue there but questions and discussions regarding self repairs of Xbox hardware are strictly forbidden here. You'll need to go/ask elsewhere.