Troubleshooting Headset Connectivity

ReckRoom73 · Jan 25, 2015

I've been using MS products since Win95. I've connected various headsets for use on the same platforms. On each platform, there is a way to troubleshoot whether or not your headset is actually working before you dive into a project where one is needed. However
connecting a headset on your Xbox 360/360S, or probably even the Xbox One, wireless or otherwise, comes with no such troubleshooting step. The only way you find out if youre connected is when one of your friends keeps telling you they cant hear you! For me
to spend serious cash on a premium headset only to find out it isn't working on Xbox Live is disappointing to say the least.

Can someone from Tech Support please forward this to someone in Prod Development? the options to connect Chat on XBLive are so limited that its just preposterous. there is no mechanism to imply your even connected until your in a game or party. I mean, if
you need the Xbox 360 adapter, and youre still not able to chat, you just wasted $20 plus however much you spend on the headset. wouldn't it make sense to have a connections optimizer style add on ( like the system/network settings) to tell you youre all set
for Chat? what if your XBA adapter has issues? again you wont know until youre in game if its actually working. on most Turtle Beach sets, you only hear yourself in the headset until someone else starts talking. theres nothing to tell you that youre not outputting
any voice chat.

:)

Mister Beep · Jan 25, 2015

Headset Troubleshooting

Hey there MsDareDevil!

Sorry to hear about the headset issues! Could you post back the model of the Turtle Beach headset you are using? That will help us out a lot!

MsDareDevil · Jan 25, 2015

Headset Troubleshooting

Correction. I can still hear game sounds on my new headset. I just can't hear other people talk.

Misses Quinzel · Jan 26, 2015

Hey there, ReckRoom! To test out the mic on an Xbox 360, you will want to record a voice message and see if that works. You can find the instructions on our
Xbox 360 Wired Headset Troubleshooting page. On the Xbox One, you will want to test the headset with the instructions on our

Xbox One Chat Headset Troubleshooting page. You can also try out a Skype call and see if the mic works there.

If you would like to make a suggestion about having it run this test immediately when you plug in the headset, I highly suggest making a post up on our
Feedback site. This is the best avenue for these types of posts, and will get your voice heard the best by the engineers. You can also peruse the site for items that are marked completed or in progress. This is all thanks
to users like you!

Thanks so much for the suggestions. If you need assistance with any support issues, please post up a new thread detailing what you're running into and troubleshooting you've completed. This way our community can get you the individual support that works
best on the forums.

Misses Quinzel

Hey there, ReckRoom! To test out the mic on an Xbox 360, you will want to record a voice message and see if that works. You can find the instructions on our
Xbox 360 Wired Headset Troubleshooting page. On the Xbox One, you will want to test the headset with the instructions on our

Xbox One Chat Headset Troubleshooting page. You can also try out a Skype call and see if the mic works there.

If you would like to make a suggestion about having it run this test immediately when you plug in the headset, I highly suggest making a post up on our
Feedback site. This is the best avenue for these types of posts, and will get your voice heard the best by the engineers. You can also peruse the site for items that are marked completed or in progress. This is all thanks
to users like you!

Thanks so much for the suggestions. If you need assistance with any support issues, please post up a new thread detailing what you're running into and troubleshooting you've completed. This way our community can get you the individual support that works
best on the forums.

OoOomrotOoO

Hey TimelyAuthor197! What kind of headset are you using? Is it physically connected to the controller? Does the same issue occur on a different controller or with a different headset? Post back and let us know!

_______________________________________________________

Mister CiZl

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

I seem to be having the same problem. I have the Xbox One Chat Headset (Which I got with my Xbox One). I physically connected it to the bottom of the controller. I tried on both of my Xbox One Controllers and I only have this headset (I got plenty more but
Xbox doesn't support AUX :/). When the headset is connected and I keep clicking the + button, I start hearing "ping" like noises which I assume means I reached Maximum Volume, that's however the only thing I was able to hear

Mister Cizl

Hey TimelyAuthor197! What kind of headset are you using? Is it physically connected to the controller? Does the same issue occur on a different controller or with a different headset? Post back and let us know!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

El Iron Man

I'm having the same issue. I purchased the Microsoft XB1 headset and it worked fine for about a month. All of a sudden i couldn't hear or talk to any one else but i could hear the game play. The mic does light up and acknowledges that im speaking into the
mic. Gamestop did replace one set and the new set worked for about 3 minutes but its now doing the same thing. I spent 1 hour on the phone with xbox support but no solution was found. I hope someone can find the solution to this.

MsDareDevil

Correction. I can still hear game sounds on my new headset. I just can't hear other people talk.

Troubleshooting Headset Connectivity