troubleshooting game (roblox)

Hi Sorry for the inconvience ive found out the problem and have solved. thanks for reaching out anyways.

Hello Sania D, my name is Vanessa, and I would be happy to help.

I understand that you are having problems loading Roblox.

In order to provide you with some solutions that may help you rule out possible causes of the problem, I would like you to provide me with more information about it.

Specifically, I would like to know the following:

What platform are you playing Roblox on?
What device model are you using?
What version of Roblox do you have installed?
Have you tried playing other games on your device? If so, do they work properly?
Have you noticed any recent changes to your device or your internet connection that could be related to the problem?
This information will help me identify the most likely cause of the problem and to suggest specific solutions, not only from me but from other experts in the community.

If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help.

Best regards,
Vanessa.

Hi Sania D,

No problem. It would be great if you could share the solution and what was going on. Anyway, I'm glad you were able to solve your inconvenience.

Best regards,
Vanessa.

Hello,

Thank you for posting in Microsoft Community.

We understand that you're trying to launch Roblox. Game launching issues happens when there is compatibility issue, third-party software preventing the game to launch and issues with either the game or PC.

Based on the information you provided, it seems that you have already taken some steps to troubleshoot the issue. Since you have already reinstalled Roblox and updated your drivers, the next step would be to try resetting the app. Here's how you can do it:



1. Press the Windows key + I to open Settings.

2. Click on Apps.

3. Scroll down and find Roblox.

4. Click on it and select Advanced options.

5. Scroll down and click on Reset.



If resetting the app doesn't work, you can also try running Roblox in compatibility mode. Here's how:



1. Right-click on the Roblox shortcut and select Properties.

2. Click on the Compatibility tab.

3. Check the box that says "Run this program in compatibility mode for:"

4. Select Windows 8 from the drop-down menu.

5. Click Apply and then OK.

Then, you may try the troubleshooting you have not tried for Xbox app game launching issues here: Troubleshoot issues with the Xbox App for Windows



If issue still persists, you can try contacting Roblox support for further assistance.

Sincerely,



Microsoft Community Moderator

What I meant by Roblox Developer is someone that works for Roblox and develops the Roblox game engine and platform not someone that makes games using the Roblox game engine.

Additionally try reaching out to roblox support.