Troubleshoot screen appears

Hi Mehdi, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am truly sorry to hear that.

Please, register your device on this link: https://support.xbox.com/help/hardware-network/warranty-service/register-your-product

Then, fill out the repair form: https://account.microsoft.com/devices/select-device-for-repair

You can check the warranty terms here: https://support.microsoft.com/help/...ce-plans-and-terms-conditions-for-your-device

If your device is out of warranty, you can check the costs here:

https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

I hope this helps.

and it goes straight to the screen: Restart this xbox or Troubleshoot, already tried all and always the error screen appears, when I try to reset offline it goes until 3% restarts and error appears E101 00000504 8B050041

Hi Ricardo,

I get the second tone, but the troubleshooter does not appear. I still have a black screen.

Thanks,

I haven't tried yet. I seem to have misplaced my flashdrive somewhere u(luckily I didn't have anything important on it)so i will go buy another one tomorrow.

I'll try tomorrow and check-in with you guys with the results

Hi Gamer

Any luck fixing you issue?