Troubleshoot problems

johnlott4 · Nov 5, 2020

I turned on my xbox one S this morning and I got a troubleshoot screen. Either continue, reset, update with USB or turn off. I stupidly reset. Now all the work I've done is gone. I had to get a new gamertag. Start all over with everything I've had on here.
Is there any way to get everything back?

:)

[Farscape]

log in with your existing microsoft account and then download your games, there was no need to create a new account.

gds1972

Hi

Can you please try following the support steps listed in
this website to see if they help with the problems you are having. Please be aware as you are in the Xbox Insider program and running a newer version of the dashboard that has not yet been released it is not possible to carry out an offline update of your
console.

JeremyFoley

I'm having the same problem, what did you end up doing?

WPAK

Hi there,

for any Xbox Insider related issues it is best to post them in the Xbox Insider Reddit, over there the people from the program will be able to assist. To go to the Xbox Insider Reddit use this link:
https://www.reddit.com/r/xboxinsiders/

Francia J.

Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

In this case, we just need to reset your console keeping your games and apps through the Xbox Troubleshooter page. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Make sure to follow the steps accordingly to access it:

1. Unplug the network cable if you're using a wired network connection.

2. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

3. Wait 30 seconds, and then plug the power cord back in.

4. Press and hold the Pair button (located on the left side of the console) and the Eject button (located on the front of the console), and then press the Xbox button on the console.

5. Continue holding the Pair and Eject buttons for 10-15 seconds.

6. Listen for two “power-up” tones a couple of seconds apart. You can release the Pair and Eject buttons after the second power-up tone.

When the console powers up, you will see the Xbox Startup Troubleshooter. Please click on "Reset this Xbox" then "Reset and keep my games and apps".

Troubleshoot problems